Café Manager: Lead Team, Boost Sales & Service

TESCO UK; Belfast City District; On-site; GBP 28,000 - 36,000; Full time

Job summary

Tesco Cafés in the United Kingdom is seeking a Café Manager with a passion for customer service and proven people management skills to lead daily operations and develop a friendly team.

You will oversee routines, drive sales, ensure safety and legal compliance, and mentor colleagues to deliver high quality food and drinks in a clean, welcoming environment. Candidates should be 18+, and Tesco emphasises inclusive culture and flexible working patterns.

Qualifications

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Responsibilities

• Overseeing the café's overall running, including routines, processes and sales standards.
• Holding full profit and loss accountability for the café.
• Maximising sales, presentation and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the drivers of the service plan and delivering to the standard required.
• Selecting, training and developing team members to take pride in their work.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly with high quality food and drinks in a clean environment.

Skills

Customer service excellence

People management

Leadership

Training and development

Job description

Tesco Cafés in the United Kingdom is seeking a Café Manager with a passion for customer service and proven people management skills to lead daily operations and develop a friendly team.

You will oversee routines, drive sales, ensure safety and legal compliance, and mentor colleagues to deliver high quality food and drinks in a clean, welcoming environment. Candidates should be 18+, and Tesco emphasises inclusive culture and flexible working patterns.