Café Customer Specialist — Fast, Five-Star Service

Marks & Spencer Plc; Hereford; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc is seeking a Café Team Member to join our store café in Hereford. You will take and fulfil orders quickly, provide friendly, five-star service, and maintain excellent food safety standards during busy periods.

You will use digital tools to assist customers and support a smooth café operation, adapting to pace and shifting needs while collaborating with colleagues to meet customer expectations.

Qualifications

• Customer service skills to engage with customers and deliver five-star service.
• Ability to work under pressure in a fast-paced cafe environment.
• Maintain high standards of cleanliness, order, and food safety.
• Comfort with using digital tools to take and fulfil orders quickly.

Responsibilities

• Take and fulfil customer orders accurately and efficiently.
• Provide warm recommendations and brand-aligned service.
• Ensure food safety standards are maintained at all times.
• Support colleagues to manage busy periods and queues.
• Contribute to a high-performance culture with flexibility.

Skills

Customer service

Teamwork

Digital tools

Food safety

Tools

POS system

Job description

Marks & Spencer Plc is seeking a Café Team Member to join our store café in Hereford. You will take and fulfil orders quickly, provide friendly, five-star service, and maintain excellent food safety standards during busy periods.

You will use digital tools to assist customers and support a smooth café operation, adapting to pace and shifting needs while collaborating with colleagues to meet customer expectations.