Cafe Customer Specialist - Fast Five-Star Service

Marks & Spencer Plc; Horsham; On-site; GBP 11,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is hiring a Cafe Customer Assistant to join our in-store M&S Café. You will be responsible for taking orders, preparing food and drinks, and delivering five-star service in a fast-paced environment.

You'll need to be digitally confident to use café tools, maintain strict food safety standards, and work well with colleagues to keep service smooth during peak times. This part-time shift includes weekday and weekend hours, offering a rewarding teamwork environment.

Qualifications

• Hands-on, high-pressure role requiring calm under pressure while delivering warm, five-star service.
• Be digitally confident to use café tools for fast ordering and fulfilment.
• Maintain impeccable food safety standards while handling orders and queues.
• Be a brand ambassador, delivering great food and drink recommendations with speed.

Responsibilities

• Take and fulfil customer orders quickly and accurately.
• Prepare and serve food and drinks in a fast-paced environment.
• Maintain high standards of food safety and cleanliness at all times.
• Support colleagues and contribute to a high-performance team during busy periods.

Skills

Digital literacy

Customer service

Teamwork

Calm under pressure

Tools

POS system

Job description

Marks & Spencer Plc is hiring a Cafe Customer Assistant to join our in-store M&S Café. You will be responsible for taking orders, preparing food and drinks, and delivering five-star service in a fast-paced environment.

You'll need to be digitally confident to use café tools, maintain strict food safety standards, and work well with colleagues to keep service smooth during peak times. This part-time shift includes weekday and weekend hours, offering a rewarding teamwork environment.