Cafe Customer Assistant - Fast, Five-Star Service

Marks & Spencer Plc; Carlisle; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is hiring for a customer-focused café role within our store. You will work in the M&S Café, delivering warm, five-star service while handling orders quickly and confidently in a high-pressure environment.

The role requires digital confidence, strong food safety practices, and a collaborative approach to keep the cafe running smoothly during peak times. Weekend and shift flexibility will be needed to support busy periods.

Qualifications

• Digital confidence with using sales tools to take and fulfil orders quickly.
• Strong customer service and hospitality skills.
• Ability to stay calm under pressure in a fast-paced cafe environment.
• Ability to work as part of a team to deliver high standards of service.

Responsibilities

• Greet customers and make great food and drink recommendations.
• Handle orders and ensure smooth cafe operation during busy periods.
• Maintain food safety standards while managing queues and orders.
• Support colleagues and contribute to a high-performance team culture.
• Be flexible and ready to work where needed with pace.

Skills

Digital literacy

Customer service

Calm under pressure

Teamwork

Tools

POS system

Job description

Marks & Spencer Plc is hiring for a customer-focused café role within our store. You will work in the M&S Café, delivering warm, five-star service while handling orders quickly and confidently in a high-pressure environment.

The role requires digital confidence, strong food safety practices, and a collaborative approach to keep the cafe running smoothly during peak times. Weekend and shift flexibility will be needed to support busy periods.