Café Customer Experience Specialist - Fast, Five-Star Service

MARKS&SPENCER; Kilmarnock; On-site; GBP 9,000 - 12,000; Part time

Job summary

MARKS&SPENCER in Kilmarnock is seeking an energetic café assistant to join the M&S Café team. This hands-on role requires delivering warm, five-star service while preparing and serving food and drinks in a busy store environment.

You will use digital tools to take and fulfil orders quickly, maintain rigorous food safety standards, support teammates, and stay calm under pressure to keep the café running smoothly during peak periods.

Qualifications

• Customer service experience is preferred.
• Able to work in a fast-paced environment.
• Confident using digital tools to take and fulfil orders.
• Commitment to high food safety standards.

Responsibilities

• Take and fulfil customer orders quickly and accurately.
• Help maintain clean, welcoming cafe ambiance during peak times.
• Promote the brand and deliver five-star service.
• Collaborate with colleagues to keep the cafe running smoothly.

Skills

Customer service

Teamwork

Digital literacy

Food safety knowledge

Job description

MARKS&SPENCER in Kilmarnock is seeking an energetic café assistant to join the M&S Café team. This hands-on role requires delivering warm, five-star service while preparing and serving food and drinks in a busy store environment.

You will use digital tools to take and fulfil orders quickly, maintain rigorous food safety standards, support teammates, and stay calm under pressure to keep the café running smoothly during peak periods.