Café Customer Concierge — Fast, Five-Star Service

Marks & Spencer Plc; Merthyr Tydfil; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc in Merthyr Tydfil is hiring for a hands-on role in our M&S Café. You’ll serve food and drinks, make recommendations and keep the cafe running smoothly during peak periods.

You’ll use digital tools to take and fulfil orders quickly, maintain food safety standards and deliver five-star service. The role is fast-paced, requires calm under pressure and strong teamwork.

Flexibility is essential; you’ll adapt as needed across shifts, including Sundays and Saturdays.

Qualifications

• Digital confidence to use café tools
• Deliver five-star service with speed
• Work well in a high-pressure, fast-paced cafe environment

Responsibilities

• Use digital tools to take and fulfil orders quickly to keep customers moving
• Maintain impeccable food safety standards while handling multiple orders
• Provide five-star service and fast, accurate recommendations during busy periods
• Support colleagues and contribute to a high-performance culture in a busy café environment
• Be flexible and willing to work where needed with pace

Skills

Digital confidence

Customer service

Teamwork

Thrives under pressure

Tools

POS/order tools

Job description

Marks & Spencer Plc in Merthyr Tydfil is hiring for a hands-on role in our M&S Café. You’ll serve food and drinks, make recommendations and keep the cafe running smoothly during peak periods.

You’ll use digital tools to take and fulfil orders quickly, maintain food safety standards and deliver five-star service. The role is fast-paced, requires calm under pressure and strong teamwork.

Flexibility is essential; you’ll adapt as needed across shifts, including Sundays and Saturdays.