Fast-Paced Café Customer Service Specialist

Marks and Spencer; Hereford; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer in Hereford is looking for a hands-on café team member. You’ll deliver warm, five-star service, make food and drink recommendations, and handle orders quickly using our digital tools while keeping the café running smoothly during busy periods.

You must stay calm under pressure, be digitally confident, and work well with colleagues to maintain high food-safety standards and fast service across peak times.

Qualifications

• Experience in customer service or retail environments.
• Ability to communicate clearly and provide five-star service.
• Comfort using digital devices to take and fulfil orders.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Maintain food safety standards and cleanliness at all times.
• Support colleagues to deliver fast, friendly service during peak times.

Skills

Customer service

Brand ambassador

Digital literacy

Food safety awareness

Teamwork

Job description

Marks & Spencer in Hereford is looking for a hands-on café team member. You’ll deliver warm, five-star service, make food and drink recommendations, and handle orders quickly using our digital tools while keeping the café running smoothly during busy periods.

You must stay calm under pressure, be digitally confident, and work well with colleagues to maintain high food-safety standards and fast service across peak times.