Café Customer Assistant — Fast, Five-Star Service

Marks & Spencer Plc; Gateshead; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer plc is hiring for a Cafe Customer Assistant in Gateshead. The role requires handling orders with speed, maintaining high food-safety standards and delivering five-star service in a busy café environment.

You will be a brand ambassador, recommending food and drinks while keeping the café running smoothly during peak times. Being digitally confident and flexible is essential to succeed in this fast-paced setting.

Qualifications

• Being digitally confident is essential.
• Efficiently manage orders and queues while maintaining food safety standards.
• Deliver five-star service under pressure.
• Work with speed and accuracy to keep customers moving.
• Adapt to busy periods and support colleagues.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Maintain food safety standards.
• Deliver five-star service during busy periods.
• Support colleagues and adapt to pace.
• Work across shifts to meet store needs.

Skills

Digital confidence

Order fulfilment speed

Food safety

Teamwork

Flexibility

Tools

Order management tools

Job description

Marks & Spencer plc is hiring for a Cafe Customer Assistant in Gateshead. The role requires handling orders with speed, maintaining high food-safety standards and delivering five-star service in a busy café environment.

You will be a brand ambassador, recommending food and drinks while keeping the café running smoothly during peak times. Being digitally confident and flexible is essential to succeed in this fast-paced setting.