Cafe Customer Concierge — Fast, Five-Star Service

Marks and Spencer; Havant; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer in Havant is looking for a cafe team member to join the M&S Café. This hands-on role requires delivering warm, five-star service while preparing great food and drinks and keeping the café running smoothly during peak periods.

You’ll be a brand ambassador, using digital tools to take and fulfil orders quickly, maintain food safety standards, stay calm under pressure, and contribute to a high-performance team across busy shifts.

Qualifications

• Hands-on, high-pressure role requiring pace and composure.
• Brand ambassador delivering five-star service.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Maintain impeccable food safety standards and keep queues moving.
• Support colleagues to ensure the café operates smoothly during busy periods.

Skills

Customer service

Digital tools

Teamwork

Calm under pressure

Job description

Marks & Spencer in Havant is looking for a cafe team member to join the M&S Café. This hands-on role requires delivering warm, five-star service while preparing great food and drinks and keeping the café running smoothly during peak periods.

You’ll be a brand ambassador, using digital tools to take and fulfil orders quickly, maintain food safety standards, stay calm under pressure, and contribute to a high-performance team across busy shifts.