Café Customer Expert – Fast, Five-Star Service

Marks and Spencer; St Albans; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer café in-store role demands a hands-on, high-pressure approach to deliver warm, five-star service and great food and drink recommendations. You’ll be a brand ambassador, staying calm under pressure while guiding customers to suggested options.

You'll be a digital-savvy team member using ordering tools to take and fulfil orders quickly, while maintaining food safety standards. Teamwork and pace are essential as you support colleagues during busy periods.

Responsibilities

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll fast and relentlessly focused on delivering quality under pressure while delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

Job description

Marks & Spencer café in-store role demands a hands-on, high-pressure approach to deliver warm, five-star service and great food and drink recommendations. You’ll be a brand ambassador, staying calm under pressure while guiding customers to suggested options.

You'll be a digital-savvy team member using ordering tools to take and fulfil orders quickly, while maintaining food safety standards. Teamwork and pace are essential as you support colleagues during busy periods.