Café Assistant – Fast-Paced Service & Five-Star Hospitality

Marks and Spencer; Burnley; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer operates a busy café inside its store, seeking a hands-on team member who thrives in a high-pressure environment and delivers warm, five-star service. You’ll greet customers, take and fulfil orders, and contribute to a smooth cafe operation during peak periods.

Ideal candidates are digitally confident, maintain food safety standards, and work well with colleagues to keep service fast and accurate in a bustling retail setting.

Responsibilities

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

Job description

Marks & Spencer operates a busy café inside its store, seeking a hands-on team member who thrives in a high-pressure environment and delivers warm, five-star service. You’ll greet customers, take and fulfil orders, and contribute to a smooth cafe operation during peak periods.

Ideal candidates are digitally confident, maintain food safety standards, and work well with colleagues to keep service fast and accurate in a bustling retail setting.