Café Customer Service Ambassador (Fast-Paced)

Marks & Spencer; Westwood; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer is hiring for a part-time team member to work in the M&S Café, the heart of our store. You’ll deliver warm, five‑star service in a fast-paced environment, handling food and beverage orders with a smile.

We’re looking for someone digitally confident, able to use our order tools quickly, maintain food safety standards, and support colleagues to keep the café running smoothly during peak times.

Qualifications

• Being digitally confident is essential.
• You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly.

Responsibilities

• Take and fulfil orders accurately using our digital tools.
• Maintain food safety and cleanliness while handling multiple orders.
• Provide five-star service and fast, friendly assistance to customers.
• Support team colleagues to keep all café operations running smoothly during peak periods.

Skills

Customer service

Digital literacy

Teamwork

Communication

Job description

Marks & Spencer is hiring for a part-time team member to work in the M&S Café, the heart of our store. You’ll deliver warm, five‑star service in a fast-paced environment, handling food and beverage orders with a smile.

We’re looking for someone digitally confident, able to use our order tools quickly, maintain food safety standards, and support colleagues to keep the café running smoothly during peak times.