Café Customer Assistant: Fast, Five-Star Service & Digital Savvy

Marks & Spencer Plc; Gloucester; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in Gloucester is looking for a Café Team Member to join the M&S Café, the heart of the store where customers recharge with great food and drink. This is a fast-paced, hands-on role demanding calm under pressure and a welcoming, five-star service mindset.

You'll be a brand ambassador, making recommendations, taking and fulfilling orders quickly with digital tools, and upholding high food safety standards while supporting colleagues through busy periods.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to multitask and stay calm under pressure.
• Comfort with using digital tools to take and fulfil orders.

Responsibilities

• Provide warm, five‑star service at the M&S Café.
• Make food and drink recommendations and upsell where appropriate.
• Ensure cafe operates smoothly during busy periods.
• Maintain high food safety standards and cleanliness.
• Support colleagues to deliver fast service.

Skills

Customer service

Teamwork

Digital literacy

Calm under pressure

Tools

POS systems

Job description

Marks & Spencer Plc in Gloucester is looking for a Café Team Member to join the M&S Café, the heart of the store where customers recharge with great food and drink. This is a fast-paced, hands-on role demanding calm under pressure and a welcoming, five-star service mindset.

You'll be a brand ambassador, making recommendations, taking and fulfilling orders quickly with digital tools, and upholding high food safety standards while supporting colleagues through busy periods.