Cafe Customer Assistant: Fast, Five-Star Service

MARKS&SPENCER; Havant; On-site; GBP 12,000 - 17,000; Part time

Job summary

MARKS&SPENCER in Havant is hiring for a Café team member to join the M&S Café, the heartbeat of the store. This is a hands-on, high-pressure role where you must stay calm under pressure and deliver warm, five-star service.

You’ll be a brand ambassador, recommending food and drink, handling orders quickly with digital tools, and upholding superb food safety standards. Teamwork and flexibility are essential to keep lines moving and customers satisfied.

Qualifications

• Be digitally confident and able to use order-taking tools.
• Deliver warm, five-star service even at busy times.
• Stay calm under pressure and manage high-speed service.
• Work well in a team and support colleagues.
• Flexible and able to cover shifts as needed.

Responsibilities

• Take and fulfil orders quickly using cafe tools to keep customers moving.
• Prepare and serve food and drinks while maintaining food safety standards.
• Provide recommendations and upsell items to enhance the customer experience.
• Work collaboratively with colleagues to ensure smooth cafe operations during peak times.

Job description

MARKS&SPENCER in Havant is hiring for a Café team member to join the M&S Café, the heartbeat of the store. This is a hands-on, high-pressure role where you must stay calm under pressure and deliver warm, five-star service.

You’ll be a brand ambassador, recommending food and drink, handling orders quickly with digital tools, and upholding superb food safety standards. Teamwork and flexibility are essential to keep lines moving and customers satisfied.