Fast-Paced Café Assistant: Five-Star Service

Marks and Spencer; Tamworth; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer operates a busy in-store Café where customers come to recharge. The role is hands-on and high-pressure, requiring a calm, friendly approach and a commitment to delivering warm, five-star service.

You’ll be a brand ambassador, recommending great food and drinks, handling orders quickly, and keeping the café running smoothly even at peak times. Digital skills and teamwork are essential to succeed.

Qualifications

• Experience in a fast-paced retail or café environment.
• Ability to handle multiple tasks while keeping quality service.
• Comfort with using digital ordering tools.
• Friendly, proactive attitude and good communication skills.

Responsibilities

• Take and fulfill customer orders quickly and accurately.
• Prepare and serve food and beverages to high standards.
• Maintain cleanliness and food safety throughout the café area.
• Provide five-star service and upsell where appropriate.

Skills

Customer service

Cash handling

Food safety

Teamwork

Digital tools

Job description

Marks & Spencer operates a busy in-store Café where customers come to recharge. The role is hands-on and high-pressure, requiring a calm, friendly approach and a commitment to delivering warm, five-star service.

You’ll be a brand ambassador, recommending great food and drinks, handling orders quickly, and keeping the café running smoothly even at peak times. Digital skills and teamwork are essential to succeed.