Cafe Customer Assistant — Fast-Paced Service Pro

MARKS&SPENCER; City of Edinburgh; On-site; GBP 19,000 - 23,000; Part time

Job summary

Marks & Spencer in Edinburgh is recruiting for the M&S Café team. This is a hands-on, high‑pressure role where you’ll deliver warm, five‑star service, make great food and drink recommendations, and help the café operate smoothly during peak periods.

Being digitally confident is essential because you’ll use our tools to take and fulfil orders quickly, manage queues and uphold impeccable food safety standards. Teamwork and flexibility are vital to keep customers moving and satisfied.

Qualifications

• Being digitally confident is essential; use tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards while juggling orders and queues.

Responsibilities

• Be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly.
• You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Maintain impeccable food safety standards while juggling orders and queues.
• Teamwork matters; you’ll support colleagues and contribute to a high-performance culture that meets customer needs.
• Flexibility is vital; you’ll adapt quickly, working where needed with pace.

Skills

Digital confidence

Customer service

Teamwork

Adaptability

Job description

Marks & Spencer in Edinburgh is recruiting for the M&S Café team. This is a hands-on, high‑pressure role where you’ll deliver warm, five‑star service, make great food and drink recommendations, and help the café operate smoothly during peak periods.

Being digitally confident is essential because you’ll use our tools to take and fulfil orders quickly, manage queues and uphold impeccable food safety standards. Teamwork and flexibility are vital to keep customers moving and satisfied.