Cafe Customer Assistant: Fast-Paced, Five-Star Service

Marks and Spencer; Carlisle; On-site; GBP 17,000 - 21,000; Part time

Job summary

Marks & Spencer in Carlisle operates the M&S Café, a central hub in the store where customers recharge and enjoy five-star service. This hands-on role requires calm under pressure, ability to handle pace, and friendly, attentive customer care.

You’ll work with digital tools to take and fulfil orders swiftly, uphold food safety standards, and support colleagues to deliver quality service during busy shifts.

Qualifications

• Customer service in a fast-paced environment.
• Proficient with digital tools used to take and fulfil orders.
• Awareness of food safety standards and procedures.
• Collaborates effectively with cafe teammates.

Responsibilities

• Take and fulfil orders quickly and accurately.
• Maintain cleanliness and food safety across the cafe area.
• Assist customers with queries and provide warm, five-star service.
• Support colleagues to meet customer demand during busy periods.

Skills

Customer service

Digital tools

Food safety

Teamwork

Job description

Marks & Spencer in Carlisle operates the M&S Café, a central hub in the store where customers recharge and enjoy five-star service. This hands-on role requires calm under pressure, ability to handle pace, and friendly, attentive customer care.

You’ll work with digital tools to take and fulfil orders swiftly, uphold food safety standards, and support colleagues to deliver quality service during busy shifts.