Fast-Paced Cafe Service Pro - Five-Star, Digital-Savvy

Marks and Spencer; Gateshead; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer in Gateshead is seeking a Cafe Customer Assistant to join the M&S Café team. This hands-on role requires delivering warm, five-star service even at pace, and using tools to take and fulfil orders quickly.

You’ll be a brand ambassador, helping customers choose great food and drinks, maintaining food safety standards, and supporting the cafe’s smooth operation during busy periods. Flexibility and teamwork are essential.

Qualifications

• Experience in fast-paced café or retail is preferred.
• Ability to work flexible hours including Sundays.
• Strong communication and customer service skills.

Responsibilities

• Take and fulfil customer orders quickly and accurately.
• Maintain high food safety standards and cleanliness.
• Provide five-star service and product recommendations.
• Support cafe operations during busy periods.

Skills

Digital literacy

Customer service

Food safety awareness

Teamwork

Flexibility

Tools

POS system

Job description

Marks & Spencer in Gateshead is seeking a Cafe Customer Assistant to join the M&S Café team. This hands-on role requires delivering warm, five-star service even at pace, and using tools to take and fulfil orders quickly.

You’ll be a brand ambassador, helping customers choose great food and drinks, maintaining food safety standards, and supporting the cafe’s smooth operation during busy periods. Flexibility and teamwork are essential.