Cafe and Events Supervisor

Recovery Focus; Street; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days’ annual leave increasing to 32

Pension scheme (4.5% employer contrib)

Life assurance (3× annual salary)

Enhanced sick pay

Birthday leave

Professional fee reimbursement

24/7 online GP access

Recognition and long service awards

£500 Recommend a Friend bonus

Cycle to Work scheme

Blue Light/Card discounts

Job summary

Waythrough is seeking a Café and Events Supervisor in Birmingham to oversee busy café and event operations across Evolve sites. You will deliver excellent customer service, assist with food and beverage service, manage stock, and support volunteers through training and supervision.

The role emphasizes strong organisational skills, teamwork, and the ability to manage multiple priorities in a fast-paced setting. Benefits and a supportive environment are offered by Waythrough.

Qualifications

• Experience in a café, hospitality, or customer-facing role.
• Strong customer service and communication skills.
• Cash handling and supervisory experience.
• Ability to multitask and use initiative.
• An understanding of stock control and basic financial processes.
• A positive attitude and willingness to learn.
• Good timekeeping and a professional approach.

Responsibilities

• Deliver high-quality customer service, ensuring a friendly and efficient experience.
• Prepare and serve a range of food and hot/cold drinks.
• Operate the till, handle payments, and maintain accurate records.
• Monitor, manage, and order stock as required.
• Maintain cleanliness and adhere to food hygiene and safety standards.
• Support the coordination and delivery of catering for events and bookings.
• Liaise with internal teams regarding bookings and operations.
• Produce sales reports and maintain accurate financial and booking records.
• Assist with rotas and day-to-day staffing across sites.
• Train, support, and supervise volunteers, including regular check-ins.
• Implement menu updates and contribute ideas to improve sales and service.
• Ensure compliance with organisational policies and procedures.

Skills

Customer service

Communication

Cash handling

Time management

Teamwork

Stock control

Tools

POS system

Stock management

Job description

Cafe and Events Supervisor

Location: Birmingham
Hours: 20
Salary: £25,867 - £26,667 (Pro Rata’d to 20 Hours)

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

As a Café and Events Supervisor, you will play a key role in the day-to-day running of busy café and events operations across Evolve sites. You’ll be responsible for delivering excellent customer service while supporting food preparation, service delivery, and maintaining high standards of health and safety.

Alongside operational duties, you will support the development of volunteers through training and supervision, contributing to a positive and inclusive working environment. This is a varied and hands-on role requiring strong organisation, teamwork, and the ability to manage multiple priorities in a fast-paced setting.

Key Duties

• Deliver high-quality customer service, ensuring a friendly and efficient experience
• Prepare and serve a range of food and hot/cold drinks
• Operate the till, handle payments, and maintain accurate records
• Monitor, manage, and order stock as required
• Maintain cleanliness and adhere to food hygiene and safety standards
• Support the coordination and delivery of catering for events and bookings
• Liaise with internal teams regarding bookings and operations
• Produce sales reports and maintain accurate financial and booking recordsAssist with rotas and day-to-day staffing across sites
• Train, support, and supervise volunteers, including regular check-ins
• Implement menu updates and contribute ideas to improve sales and service
• Ensure compliance with organisational policies and procedures

About You

We’re looking for someone who is enthusiastic, reliable, and passionate about hospitality. You’ll be a strong communicator who can work both independently and as part of a team, with the ability to stay organised in a busy environment.

You will ideally have:

• Experience in a café, hospitality, or customer-facing role
• Strong customer service and communication skills
• Cash handling and/or supervisory experience
• The ability to multitask and use initiative
• An understanding of stock control and basic financial processes
• A positive attitude and willingness to learn
• Good timekeeping and a professional approach

Experience supporting or working with young people or individuals with additional needs would be an advantage, but not essential.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date:

2026-09-06