Administrator/Receptionist

recoveryfocus

Calthorpe Fields

On-site

GBP 26,000 - 28,000

Part time

7 days ago

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Benefits offered by this job

27 days annual leave

Pension with employer contribution

Life assurance (3x salary)

Enhanced sick pay

Birthday leave

Professional fee reimbursement for in‑

Job summary

Waythrough is hiring an Administrator/Receptionist for a part-time, 30-hour week role based at Abingdon. You will be the friendly first point of contact, handling reception duties, post and visitor management, and supporting office coordination under the Office Manager.

Daily tasks include arranging meetings, minutes, agendas, and providing confidential administrative support. A NVQ Level 3 in Business Administration is desirable; relevant experience may be considered.

Qualifications

Excellent organisation and interpersonal skills.
Strong verbal and written communication skills.
Proficiency in Microsoft Office, including Outlook, Word and Teams.
The ability to communicate professionally with a wide range of people.
The ability to work with discretion and maintain confidentiality.
The ability to prioritise and manage workload in a busy environment.
Experience in clerical, administrative or reception work.
Experience in customer care, healthcare, education or social care.

Responsibilities

Act as assistant to the Office Manager and provide a welcoming first point of contact.
Provide excellent customer service and signpost or escalate when required.
Manage reception and front-of-house duties, post, deliveries, visitors, parking and access fobs, and meeting preparations.
Provide administrative support for meetings, including agendas and minutes.
Help identify and resolve office-related issues and suggest improvements.
Support projects and key tasks across Central Support teams.
Handle information with discretion and maintain confidentiality.
Collaborate with colleagues across Waythrough to provide an effective service.

Skills

Interpersonal skills

Verbal and written communication

Microsoft Office

Customer service

Discretion and confidentiality

Organisation

Team collaboration

Education

NVQ Level 3 in Business Administration

Tools

Microsoft Office

Job description

Location: 35/37 Oxford Road, Abingdon, Oxfordshire, OX14 2EE

Working Hours: Part Time - 30 Hours Per Week

Working Pattern: 9:00am-3:00pm or 8:00am-2:00pm

Contract Type: Permanent

Salary: £25,877.80 - £28,453.69 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

Make a Real Difference Behind the Scenes

Are you organised, approachable and passionate about providing excellent customer service?

Do you enjoy being the first point of contact and helping things run smoothly in a busy environment?

Join our team at Waythrough as an Administrator/Receptionist and play an important role in supporting our colleagues, visitors, partners and external stakeholders.

This is more than an administrative role - it's an opportunity to be part of an organisation making a real difference to people's lives every day.

About the Role

As an Administrator/Receptionist, you will provide a wide range of administrative and organisational support, helping to ensure the smooth running of the reception and office environment.

You will be one of the first points of contact for employees, visitors, partners and external stakeholders, providing a friendly, professional and responsive service.

Working closely with the Office Manager and wider team, you will help coordinate day-to-day administrative tasks, support meetings and contribute to the effective running of the office.

This is a 30-hour-per-week role, with the option to work either 9:00am-3:00pm or 8:00am-2:00pm.

What You’ll Do

Act as an assistant to the Office Manager and provide a welcoming and professional first point of contact for employees, visitors, partners and external stakeholders
Provide excellent customer service, responding to enquiries appropriately and signposting or escalating when required
Manage reception and front-of-house duties, including maintaining the reception area, managing post and deliveries, supporting visitors, parking and access fobs, and meeting preparations
Provide administrative support for a range of meetings, including distributing agendas, gathering information and taking minutes
Help identify and resolve administrative and office-related issues and make suggestions for improvements
Support projects and key tasks across Central Support teams to help meet business objectives and operational needs
Handle information with discretion and maintain confidentiality at all times
Work collaboratively with colleagues across Waythrough to help provide an effective and professional service

This is a varied and rewarding role where your organisation, communication skills and positive approach will help make a real difference to the people and teams we support.

To Succeed in This Role, You’ll Need:

Excellent organisation and interpersonal skills
Strong verbal and written communication skills
Proficiency in Microsoft Office, including Outlook, Word and Teams
The ability to communicate confidently and professionally with a wide range of people
The ability to work with discretion, sensitivity and confidentiality
The ability to prioritise and manage your workload in a busy environment
Experience in clerical, administrative or reception work
Experience within a customer care, healthcare, education or social care setting
A NVQ Level 3 in Business Administration or equivalent qualification is desirable, although relevant demonstrable experience may also be considered.
Experience of working front of house within a busy head office environment would be an advantage.
Most importantly, we are looking for someone who is kind, courageous and respectful, shares our values and is committed to providing a high-quality service.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package: