Support Coordinator

recoveryfocus; Roos; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension

Life assurance

Sick pay

Birthday leave

Professional fee reimbursement

GP access 24/7

Recognition awards

Refer a Friend bonus

Cycle to Work

Discounts

Job summary

Waythrough is seeking a Support Coordinator for the Sheffield Accommodation team. You will empower individuals to secure sustainable accommodation through practical, person-centred housing and recovery support, building confidence and stability.

You will deliver group sessions, manage risks, and develop support plans while collaborating with colleagues and external agencies to achieve lasting outcomes. This role requires strong communication and safeguarding knowledge.

Qualifications

• Experience supporting people with housing, recovery or other complex needs.
• Strong communication skills and the ability to build positive, professional relationships.
• An understanding of safeguarding, risk management and person-centred support.
• Good organisation and record keeping skills.
• The ability to work independently and as part of a wider team.
• Flexibility to work some evenings and weekends when required.

Responsibilities

• Support individuals to live independently and progress towards sustainable accommodation.
• Develop and regularly review person-centred support and risk management plans.
• Deliver housing, tenancy readiness and recovery-focused group sessions.
• Maintain accurate case notes and records on relevant systems.
• Identify and respond appropriately to safeguarding and risk concerns.
• Work closely with colleagues, external agencies and other professionals to provide joined-up support.
• Attend multi-agency meetings and undertake outreach where required.

Skills

Experience housing & recovery support

Communication skills

Safeguarding & risk management

Organisation & record keeping

Independent & team work

Evenings & weekend flexibility

Job description

Support Coordinator.

Location: The Greens,, 21 Murdock Road, Sheffield, S5 8BU

Working Hours: Monday to Friday, 9am till 5pm - 37 hours per week.

Contract Type: Permanent

Salary: £25,877.80 - £34,240.03 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

Make a real difference in your community.

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK's leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

As a Support Coordinator at The Greens, you'll work as part of our Sheffield Accommodation team, supporting people to develop the skills, confidence and stability they need to live independently and move towards sustained accommodation.

You'll provide practical, person-centred housing and recovery support, working with individuals to understand their needs, manage risks and develop achievable support plans. You'll also deliver group sessions covering areas such as housing options, tenancy readiness and recovery-focused programmes.

This is a varied role where you'll build positive relationships with the people we support while working closely with colleagues, referral agencies and other professionals to help individuals achieve lasting and meaningful outcomes.

What You'll Do

• Support individuals to live independently and progress towards sustainable accommodation.
• Develop and regularly review person-centred support and risk management plans.
• Deliver housing, tenancy readiness and recovery-focused group sessions.
• Maintain accurate case notes and records on relevant systems.
• Identify and respond appropriately to safeguarding and risk concerns.
• Work closely with colleagues, external agencies and other professionals to provide joined-up support.
• Attend multi-agency meetings and undertake outreach where required.

To Succeed in This Role, You'll Need

• Experience supporting people with housing, recovery or other complex needs, or relevant transferable experience.
• Strong communication skills and the ability to build positive, professional relationships.
• An understanding of safeguarding, risk management and person-centred support.
• Good organisation and record keeping skills.
• The ability to work independently and as part of a wider team.
• Flexibility to work some evenings and weekends when required.

At Waythrough, we believe in providing comprehensive training to ensure that our team members have the skills and knowledge necessary to fulfil their roles. So, if you have a passion for making a positive impact on people's lives but lack some of the necessary skills, we encourage you to apply.

What We Offer

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.