Tenancy Sustainment Officer

Recovery Focus; North Norfolk; On-site; GBP 26,000 - 34,000; Part time

Benefits offered by this job

27 days annual leave

Pension scheme 4.5% employer

Life assurance

Enhanced sick pay

Birthday leave

Professional fee reimbursement

24/7 online GP access

Wellbeing initiatives

Recommend a Friend £500

Cycle to Work

Blue Light Card discounts

Free will writing

Job summary

Waythrough is seeking a Tenancy Sustainment Officer to support tenants across Co. Durham and the Northeast. The role is field-based with a part-time 18.5-hour week and a permanent contract.

You’ll deliver tailored housing-related support, manage tenancy risk, coordinate with partners and local authorities, and help tenants access health and welfare services while maintaining records and safeguarding responsibilities.

Qualifications

• Strong interpersonal and communication skills.
• Ability to manage a varied workload and respond to changing priorities.
• Confidence using IT systems and Microsoft Office.
• Ability to write clear, accurate reports.
• A proactive, solution‑focused approach.
• Commitment to safeguarding and professional boundaries.

Responsibilities

• Deliver one on one support through keywork sessions and develop personalised Tenancy Sustainment Plans (TSPs).
• Support tenants with complex needs to maintain independent living.
• Carry out and review risk assessments regularly.
• Help tenants access health, housing, welfare and support services.
• Assist with rent arrears, benefits claims, and financial wellbeing.
• Support the management of anti-social behaviour and tenancy issues.
• Respond to tenancy abandonment and property‑related issues.
• Ensure properties are safe, secure, and maintained in line with standards.
• Work closely with local authorities and external agencies to provide holistic support.
• Attend multi‑agency meetings and contribute to coordinated care plans.
• Build strong relationships with community organisations and services.
• Maintain accurate records and use internal systems effectively.
• Ensure compliance with regulatory and safeguarding requirements.
• Coordinate essential safety checks (gas, electrical etc.)

Skills

Strong interpersonal skills

Communication skills

IT literacy

Report writing

Safeguarding

Tools

Microsoft Office

Job description

Tenancy Sustainment Officer

Location: Field Based across Co. Durham and Northeast region
Working Hours: 18.5 Hours
Contract Type: Permanent

Salary: £25,877.80 - £34,240.03 FTE (£12,937.40 - £17,118.02 pro rata)

*Please note this roles required a valid Driving Licence and access to your own Vehicle.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

As a Tenancy Sustainment Officer, you’ll deliver tailored housing-related support while working closely with internal teams and external partners to ensure tenants live safely and independently.

You’ll take a proactive, person-centred approach, helping individuals overcome barriers, manage their tenancies, and move towards long‑term stability.

Key responsibilities

Tenant support & engagement

• Deliver one on one support through keywork sessions and develop personalised Tenancy Sustainment Plans (TSPs)
• Support tenants with complex needs to maintain independent living
• Carry out and review risk assessments regularly
• Help tenants access health, housing, welfare and support services

Housing management support

• Assist with rent arrears, benefits claims, and financial wellbeing
• Support the management of anti-social behaviour and tenancy issues
• Respond to tenancy abandonment and property‑related issues
• Ensure properties are safe, secure, and maintained in line with standards

Partnership working

• Work closely with local authorities and external agencies to provide holistic support
• Attend multi‑agency meetings and contribute to coordinated care plans
• Build strong relationships with community organisations and services

Compliance & administration

• Maintain accurate records and use internal systems effectively
• Ensure compliance with regulatory and safeguarding requirements
• Coordinate essential safety checks (gas, electrical etc.)

What we’re looking for

• Strong interpersonal and communication skills
• Ability to manage a varied workload and respond to changing priorities
• Confidence using IT systems and Microsoft Office
• Ability to write clear, accurate reports
• A proactive, solution‑focused approach
• Commitment to maintaining professional boundaries and safeguarding

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family‑friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-09-27