Butler

Corinthia London; Greater London; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

29 holidays per annum

Dry cleaning of uniform

Meals on duty

Season ticket loan

Wellbeing programme

Discounted hotel rates

Enhanced maternity/paternity pay

Complimentary English classes

Job summary

Corinthia London is seeking a dedicated Butler to deliver unrivalled service in a five-star setting. You will greet Penthouse guests and VIPs curb-side, escort them to their suites and guide them through Corinthia Hotel London facilities.

Working closely with the Front of House team and reporting to the Guest Relations Manager, you will develop a comprehensive understanding of all menus, outlets and communicate this knowledge to guests, creating memorable moments throughout their stay.

Qualifications

• Previous experience as Butler in a 5* environment.
• A strong desire to learn and develop a career within luxury hospitality.
• Flexibility to work varied hours.
• Good level of written and spoken English.
• Exceptional customer care skills.
• Empathy for your guests and colleagues.
• Ability to work under pressure.
• Pride and attention to detail in your work.
• The finest personal presentation.
• Distinctive, professional and warm personality.
• Confidence & professionalism when interacting with high profile guests.

Responsibilities

• Greet Penthouse guests and VIPs curb-side and escort them to their suites.
• Explain Corinthia Hotel London facilities and services to guests.
• Provide personalised service during the entire stay.
• Work closely with Front of House and report to the Guest Relations Manager.
• Gain comprehensive understanding of all menus and outlets to communicate to guests.

Skills

Butler in 5* environment

Customer care skills

English proficiency

Interpersonal skills

Professional presentation

Discretion and empathy

Job description

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

ABOUT THE ROLE

As a Butler you will greet all Penthouse guests and VIPs curb-side, escorting guests to their suites and talking them through Corinthia Hotel London facilities. Our Butlers provide a personalised service during the entire stay of our guests creating extra special moments at every opportunity. Working closely with our Front of House team and reporting to our Guest Relations Manager our Butlers are required to gain a comprehensive understanding of all menus, outlets and communicate this to our guests.

ABOUT YOU

• Previous experience as Butler in a 5* environment
• A strong desire to learn and develop a career within luxury hospitality
• Flexibility to work varied hours
• Good level of written and spoken English
• Exceptional customer care skills
• Empathy for your guests and colleagues
• Ability to work under pressure
• Pride and attention to detail in your work
• The finest personal presentation
• Distinctive, professional and warm personality
• Confidence & professionalism when interacting with high profile guests

ABOUT CORINTHIA

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s elegant, uplifting grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.

OUR PROMISE TO YOU

We understand what is important to our colleagues and our benefits offering was tailored with this in mind.

• Highly competitive salary
• 29 paid holidays per annum (inc. bank/public holidays)
• Complimentary dry cleaning of uniform
• Complimentary meals on duty
• Extensive recognition programs and length of service awards
• Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:

• Access to Employee health and wellbeing programme
• Mental health and wellbeing workshops
• Discounted Salon, Spa, Food and Beverage and accommodation rates
• Discounted gym membership
• Discounts across our portfolio of international hotels

We will invest in you the same way you do it with us and provide you with access to:

• Complimentary English classes
• Corinthia inspired gifts for special occasions
• Enhanced maternity and paternity pay

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.