Assistant Front Office Manager

Corinthia London; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

29 days holidays

Dry cleaning of uniform

Meals on duty

Pension plan

Season ticket loan

Health & wellbeing program

Job summary

Corinthia London is seeking an Assistant Front Office Manager who will maintain the Duty Manager log daily and report to the Front of House Manager, Guest Relations Manager and Director of Rooms. This role provides 24-hour guest assistance to ensure seamless, high-quality service.

The ideal candidate has 5* hotel experience, a passion for luxury hospitality, and superb English communication, with a warm, professional demeanor and strong presentation.

Qualifications

• Previous experience as a Reception Supervisor or Assistant Front Office Manager in a 5* hotel.
• Strong desire to learn and develop a career within luxury hospitality.
• Flexibility to work varied hours.
• Good level of written and spoken English.
• Exceptional customer care skills.
• Empathy for guests and colleagues.
• Ability to work under pressure.
• Pride and attention to detail in your work.
• The finest personal presentation.
• Distinctive, professional and warm personality.
• Confidence & professionalism when interacting with high profile guests.

Responsibilities

• Record all activities in the Duty Manager log on a daily basis.
• Report information to the Front of House Manager, Guest Relations Manager and Director of Rooms.
• Provide 24 hour assistance and service to all hotel guests to ensure seamless experiences.

Skills

Reception supervision

Front office management

Customer care

Written English

Under pressure

Professional presentation

High-profile guests

Job description

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

ABOUT THE ROLE

As Assistant Front Office Manager you will be responsible for recording all activities in the form of the Duty Manager log on a daily basis and you will report the necessary information to the Front of House Manager, Guest Relations Manager and Director of Rooms. Our Assistant Front Office Managers (including Night Manager) provide 24 hour assistance and service to all hotel guests, ensuring seamless and intuitive experiences to the highest quality.

ABOUT YOU

• Previous experience as a Reception Supervisor or Assistant Front Office Manager in a 5* hotel
• A strong desire to learn and develop a career within luxury hospitality
• Flexibility to work varied hours
• Good level of written and spoken English
• Exceptional customer care skills
• Empathy for your guests and colleagues
• Ability to work under pressure
• Pride and attention to detail in your work
• The finest personal presentation
• Distinctive, professional and warm personality
• Confidence & professionalism when interacting with high profile guests

ABOUT CORINTHIA

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s elegant, uplifting grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath‑tak​ing multi award‑winning spa in London.

OUR PROMISE TO YOU

We understand what is important to our colleagues and our benefits offering was tailored with this in mind.

• Highly competitive salary
• 29 days paid holidays per annum (inc. bank/public holidays)
• Complimentary dry cleaning of uniform
• Complimentary meals on duty
• Extensive recognition programs and length of service awards
• Enhanced pension entitlement
• Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:

• Enhanced sick pay
• Eye test vouchers
• Access to Employee health and wellbeing programme
• Mental health and wellbeing workshops
• Discounted Salon, Spa, Food and Beverage and accommodation rates
• Discounted gym membership
• Discounts across our portfolio of international hotels

We will invest in you the same way you do it with us and provide you with access to:

• Learning & Development programmes
• Apprenticeship scheme
• Complimentary English classes
• Corinthia inspired gifts for special occasions
• Enhanced maternity and paternity pay
• Colleague social events

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.