Reception Supervisor

Corinthia London; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

29 days leave per year

Meals on duty

Pension scheme

Staff discounts

Job summary

Corinthia London is seeking a Reception Supervisor to lead the Reception team and ensure guest needs are met to the highest standards in a luxury 5-star environment.

Reporting to the Front Office Manager, you will help maximise RevPAR, Occupancy and Average Room Rate while delivering impeccable service and maintaining the refined, elegant ethos of Corinthia London.

Qualifications

• Previous experience in a 5* hotel.
• Strong desire to learn and develop a career within luxury hospitality.
• Flexibility to work varied hours.
• Good level of written and spoken English.
• Exceptional customer care skills.
• Empathy for guests and colleagues.
• Ability to work under pressure.
• Pride and attention to detail in your work.
• Distinctive, professional and warm personality.
• Confidence & professionalism when interacting with high profile guests.

Responsibilities

• Oversee the Reception team to ensure guest needs are met to high standards and coordinate with front of house colleagues to exceed expectations.
• Under the direction of the Front Office Manager, assist in achieving goals by maximising RevPAR, Occupancy and Average Room Rate.

Skills

Customer care

Attention to detail

English proficiency

Guest interaction

Job description

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

ABOUT THE ROLE

The Reception Supervisor oversees the Reception team to ensure that all guest needs are met to the high standards and coordinates with all front of house colleagues to ensure our guests’ expectations are always exceeded.

Under the direction of the Front Office Manager, you will assist in achieving the goals and targets set by maximising RevPAR / Occupancy / Average Room Rate.

ABOUT YOU

• Previous experience in a 5* hotel
• A strong desire to learn and develop a career within luxury hospitality
• Flexibility to work varied hours
• Good level of written and spoken English
• Exceptional customer care skills
• Empathy for your guests and colleagues
• Ability to work under pressure
• Pride and attention to detail in your work
• The finest personal presentation
• Distinctive, professional and warm personality
• Confidence & professionalism when interacting with high profile guests

ABOUT CORINTHIA

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s elegant, uplifting grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.

OUR PROMISE TO YOU

• Highly competitive salary
• 29 days paid holidays per annum (inc. bank/public holidays)
• Complimentary dry cleaning of uniform
• Complimentary meals on duty
• Extensive recognition programs and length of service awards
• Enhanced pension entitlement
• Season ticket loan

• Enhanced sick pay
• Eye test vouchers
• Access to Employee health and wellbeing programme
• Mental health and wellbeing workshops
• Discounted Salon, Spa, Food and Beverage and accommodation rates
• Discounted gym membership
• Discounts across our portfolio of international hotels

• Learning & Development programmes
• Apprenticeship scheme
• Complimentary English classes
• Corinthia inspired gifts for special occasions
• Enhanced maternity and paternity pay
• Colleague social events

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.