Business Systems Support Officer

West Norfolk; King's Lynn; On-site; GBP 28,000 - 34,000; Full time

Job summary

Jobtrain in Kings Lynn is seeking a Business Systems Support Officer to administer, support and develop digital systems across Planning, Environmental Health and Regulatory Services.

You will provide first and second-line support, manage user accounts and permissions, and assist with testing, upgrades and guidance. The role also covers data quality, reporting, BI, GIS and automation projects, helping improve service delivery.

Qualifications

• Two years’ experience in a busy office environment.
• Experience providing customer or user support and working with business systems and databases.
• Ability to handle data and information and explain technical concepts clearly to non-technical users.

Responsibilities

• Provide first and second-line support to system users.
• Investigate routine incidents and service requests, manage user accounts and permissions, assist with testing, upgrades and guidance.
• Support data quality, reporting and business intelligence, GIS and mapping activities; contribute to digital improvement projects including automation.

Skills

IT knowledge

Communication

Organisational skills

Problem solving

Explain technical concepts

Tools

ArcGIS/ESRI

Power BI

Idox products

Job description

Business Systems Support Officer

Starting salary between £ 28329 and £33510 per annum

Based at Kings Court Council Offices, Kings Lynn

If you are enthusiastic about technology and enjoy helping people find practical solutions, we may have the opportunity for you… We are looking for a Business Systems Support Officer to help administer, support and develop the digital systems used across our Planning, Environmental Health and Regulatory Services.

In this varied role, you will provide first and second-line support to system users, investigate routine incidents and service requests, and assist with user accounts, permissions, testing, upgrades and guidance. You will also support data quality, reporting and business intelligence, GIS and mapping activities, and digital improvement projects, including opportunities to use automation and emerging technologies.

You will have at least two years’ experience of working in a busy office environment, together with experience of providing customer or user support, using business systems and databases, and working with data and information. Good IT, communication, organisational and problem-solving skills are essential, as is the ability to explain technical information clearly to non-technical users and learn new systems quickly. Experience of Idox products, ArcGIS/ESRI or Power BI would be an advantage.

This is an opportunity to develop your technical knowledge while helping to improve services and the customer experience through effective use of technology. If you are customer-focused, methodical and adaptable, with an interest in digital innovation and continuous improvement, we would love to hear from you.

Closing Date: 20 October 2026

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