Digital Systems Support Specialist

West Norfolk; King's Lynn; On-site; GBP 28,000 - 34,000; Full time

Job summary

Jobtrain in Kings Lynn is seeking a Business Systems Support Officer to administer, support and develop digital systems across Planning, Environmental Health and Regulatory Services.

You will provide first and second-line support, manage user accounts and permissions, and assist with testing, upgrades and guidance. The role also covers data quality, reporting, BI, GIS and automation projects, helping improve service delivery.

Qualifications

• Two years’ experience in a busy office environment.
• Experience providing customer or user support and working with business systems and databases.
• Ability to handle data and information and explain technical concepts clearly to non-technical users.

Responsibilities

• Provide first and second-line support to system users.
• Investigate routine incidents and service requests, manage user accounts and permissions, assist with testing, upgrades and guidance.
• Support data quality, reporting and business intelligence, GIS and mapping activities; contribute to digital improvement projects including automation.

Skills

IT knowledge

Communication

Organisational skills

Problem solving

Explain technical concepts

Tools

ArcGIS/ESRI

Power BI

Idox products

Job description

Jobtrain in Kings Lynn is seeking a Business Systems Support Officer to administer, support and develop digital systems across Planning, Environmental Health and Regulatory Services.

You will provide first and second-line support, manage user accounts and permissions, and assist with testing, upgrades and guidance. The role also covers data quality, reporting, BI, GIS and automation projects, helping improve service delivery.