System Support Officer (Housing Systems)

Oadby & Wigston Borough Council; Oadby; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Great holiday

Flexi-time

Local government pension scheme

Job summary

Oadby & Wigston Borough Council in Leicestershire is seeking a System Support Officer to manage the support, security, performance and development of our housing, property and asset management systems.

You will work within the IT Team, liaising with Housing colleagues and suppliers to ensure systems are reliable, secure and meet service needs. The role includes user training, data quality, and leading app-related projects and implementations to enhance service delivery.

Qualifications

• Significant experience in a similar role.
• Excellent analytical and problem-solving skills.
• Experience of working with document management systems.

Responsibilities

• Provide user support, training and guidance to users.
• Maintain data quality across systems and databases.
• Resolve system issues and coordinate fixes.
• Support system improvements and lead application-related projects and implementations.
• Collaborate with Housing colleagues and suppliers to ensure systems are reliable and secure.

Skills

Analytical skills

Problem-solving

Document management systems

Job description

As a System Support Officer, you will manage the support, security, performance and development of the Council's business applications, with a particular focus on Housing, property and asset management systems. Working within the IT Team and closely with Housing colleagues and suppliers, you will ensure systems are reliable, secure and effectively meet service needs.

The role includes providing user support, training and guidance, maintaining data quality, resolving system issues, supporting system improvements, and leading application-related projects and system implementations to enhance service delivery.

If you have significant experience in a similar role, excellent analytical and problem-solving skills and experience of working with document management systems. we would love to hear from you. You can find out more by viewing the job description and person specification.

Whilst the role is within System Support you will have the opportunity to learn, develop and work as part of a larger IT section to support the Council on digital matters.

A BPSS including DBS check is required for this post.

Salary: £32,578 - £35,570

This is a Permanent Full Time position

Do you want to change more than your work life balance?

We are looking for an enthusiastic individual to join our IT Team.

We are based in the beautiful Brocks Hill country park in Oadby and this part of Leicestershire is a great place to live, work and visit. Our council is a great organisation to work for, we offer a competitive salary and fantastic benefits including great holiday, flexi-time and the generous local government pension scheme. You can find more information about our benefits here.

Agile working allows employees to work flexibly to balance their home and work needs. We are supportive of flexible working arrangements where possible and encourage you to discuss this with us during the selection process. Employees are generally expected to spend a minimum of 1 day per week in the office.