Business Support Officer

Mid Devon; Willand; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Employee Assistance Programme

Free parking at site

Excellent training and development

Job summary

Mid Devon District Council is seeking a full-time Business Support Officer to join the Street Scene (Waste and Recycling) team at Hitchcocks Business Park, Willand. The role requires organized, proactive individuals who can handle a range of administrative duties with strong IT skills and a professional telephone manner.

Key duties include acting as a specialist contact for the public, maintaining databases and reports, and supporting the Waste and Recycling Supervisors and Transport Manager.

Qualifications

• NVQ 3 in Business and Administration or equivalent.
• Experience in a busy office environment.
• Professional and polite telephone manner; good communication at all levels.

Responsibilities

• Act as a frontline contact for staff, customers and stakeholders, handling enquiries at first contact.
• Maintain databases, spreadsheets and filing systems; produce accurate reports and records.
• Support Waste and Recycling Supervisors and assist with daily workload.
• Provide administrative support to the Transport Manager.
• Arrange purchasing and delivery of goods; handle internal stationery and equipment supplies.
• Collaborate with Customer First and ICT to ensure smooth administrative operations.

Skills

Organisational skills

Time management

Customer service

Telephone manners

Communication skills

Education

NVQ 3 in Business and Administration

Tools

Microsoft Office

Job description

We have an exciting opportunity for a full-time Business Support Officer to join our Street Scene (Waste and Recycling team) at Hitchcocks Business Park, Willand.

We are looking for an efficient and organised candidate to work as part of a small administrative team within the service. The role provides different challenges and a wide spectrum of responsibilities within the service. This is a rewarding, essential and challenging post, and you will need excellent organisation and time management skills to maintain deadlines. The ideal candidate must have the ability to think on their feet, take their own initiative, be resilient and provide a structured professional service.

Candidates should have a good standard of education; have an NVQ 3 in Business and Administration or equivalent; with experience of customer care issues and working in an office environment. They should have a professional, and polite telephone manner, good organisational and interpersonal skills, and be able to communicate at all levels.

You will be expected to function as a member of the team providing a frontline service to staff and customers and can undertake a range of administration duties. Competence in the use of information technology (Microsoft Office) is essential along with the ability to learn new software related to the role.

• Competitive hourly rate of pay and generous annual leave allowance
• Employee Assistance Programme
• Excellent training and development opportunities
• Monday to Friday (except following the 8 bank holidays and Christmas)
• Free parking at site

As a Business Support Officer your duties will include but are not limited to:

1.To act as a specialised point of contact for members of the public, customers, businesses, other council departments, and stakeholders, aiming to resolve most enquiries at first point of contact. This includes dealing with customers who contact by telephone, in writing, e-mail, internally, externally, or online.

2.To maintain databases, spreadsheets, and filing systems (electronic and paper) and to provide accurate reports including statistical information as required. To record all transactions on supporting workflow programs as per procedures. To maintain a level of competence in the use of new technology and programs and to help develop new processes as required by the service

3.To support the Waste and Recycling Supervisors and assist with the daily workload.

4.Provide essential administrative support to the Transport Manager.

5.To arrange provision of all service area purchasing and delivery of goods. In-depth knowledge of supporting financial and procurement ordering systems, including internal stationery and specialist equipment supplies.

6.To work with other support services, such as Customer First and ICT, to provide smooth functioning of administration and support of the service.

Mid Devon District Council we value: Pride, People, Performance and Partnerships

About you:

• NVQ 3 in Business and Administration or equivalent skills
• Demonstrable evidence of working in a busy office environment
• Experience using financial management and/ or ordering systems.
• Excellent communication skills both verbal and written
• Ability to deal with all customers and sensitive/ challenging situations
• Ability to manage and organise workloads
• High level of organisation and focus
• Problem solver and investigative nature
• A good knowledge of I.T applications including Microsoft office

The Job Description refers to the level of competencies required for this post. Foran explanation of what this means,please see Core Competencies .

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

Please remember to quote the following post and vacancy numbers:

CLOSING DATE:

CLOSING DATE: 16 October 2026 at 5:00pm

POST NUMBER:

POST NUMBER: SS35

VACANCY NUMBER:

VACANCY NUMBER: 2026140

MDDC reserves the right to close this vacancy early. We therefore encourage early applications.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We're committed to Equality of Opportunity andwelcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.