Systems Support Officer

Three Rivers District Council; Rickmansworth; On-site; GBP 34,000 - 39,000; Part time

Benefits offered by this job

Holiday allowance

Pension scheme

Life assurance

Flexible working

Career development

On-site parking

Cycle-to-work

Leisure discounts

Volunteer programs

Discounted activities

Job summary

Three Rivers District Council in Rickmansworth seeks a part-time Systems Support Officer to join our ICT team. The role supports, develops and improves ICT systems, including Idox Uniform, Exacom and related applications, to assist users and drive upgrades.

Working 20 hours per week, you will analyse data, produce system reports, train staff, and help implement new systems while ensuring effective service delivery within local government.

Qualifications

• Experience in technical administration or ICT project delivery.
• Knowledge of Idox Uniform or similar applications.
• Understanding of local government ICT environments.
• Ability to analyse data and support decisions.

Responsibilities

• Train staff and third‑party users on relevant systems
• Prepare and maintain systems procedure manuals
• Produce system access and audit reports
• Support business cases for new systems and ICT equipment
• Monitor third‑party providers against service standards
• Collate data for benchmarking and Government Returns
• Keep ICT system supervisors updated on developments

Skills

Technical administration

Project management

Audit / compliance

Idox Uniform

Data analysis

Stakeholder liaison

Tools

Idox Uniform

Job description

Systems Support Officer

Rickmansworth, Hertfordshire

About Us

Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry, with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood, a short drive away.

At a glance

• 700 historic assets and 22 conservation areas, with 77% of the district in the Green Belt
• 1,914 NNDR registered businesses, with the economy providing 39,000 jobs
• Very low crime rate
• The district ranks highly for business registrations and start-ups, with a highly skilled and trained workforce and high employment levels, with GVA and weekly earnings above average

We’re proud that so many people choose to live, work and visit here, and even prouder that our brilliant team loves working here too! In our latest staff survey, 88% said they find their work fulfilling and rewarding, over 90% said they can rely on their colleagues, and nearly 90% felt they have meaningful goals to aim for.

We are now looking for a Systems Support Officer to join us on a part-time, permanent basis, working 20 hours per week.

The Benefits

• Salary of £34,198 - £38,642 per annum (pro rata)
• 29 days’ holiday per annum, rising to 31 days
• Generous employer pension contribution
• Life assurance
• Flexible working
• Career development opportunities
• Free on-site parking
• Cycle-to-work scheme
• Discounted leisure centre membership
• Employee volunteering schemes
• Access to discounted activities and days out

This is an excellent opportunity for an ICT, technical administration or project management professional with experience of Idox Uniform or similar applications to join our supportive and forward-thinking local authority.

You’ll have the perfect platform to expand your technical horizons, gaining valuable exposure to a diverse range of systems and projects while adding impressive new experience to your professional toolkit.

And, with a part-time commitment of just 20 hours per week, you’ll enjoy the rare combination of a rewarding permanent career and genuine flexibility, giving you more freedom to make work fit around the life you want to lead.

The Role

As our Systems Support Officer, you will support, develop and improve the ICT systems used across our Regulatory Services.

Specifically, you will manage and support systems, including IDOX Uniform, Exacom and related applications, assisting users and co‑ordinating updates, upgrades and new implementations.

You will also identify and implement improvements to systems and processes, using third‑party software applications to analyse data, monitor performance and support informed decision‑making.

Additionally, you will:

• Train staff and third‑party users on relevant systems
• Prepare and maintain systems procedure manuals
• Produce system access and audit reports
• Support business cases for new systems and ICT equipment
• Monitor third‑party providers against service and quality standards
• Collate data for benchmarking and Government Returns
• Keep ICT system supervisors updated on system developments and changes

About You

• Experience in technical administration, project management, auditing or ICT
• A proven track record of delivering plans or projects
• Specialist knowledge of Idox Uniform or similar applications
• Knowledge of current issues and innovation within ICT
• A basic knowledge of planning, licensing and other Directorate functions
• An understanding of the functions of Local Government organisations, including the different roles of Officers and Members
• The ability to use Microsoft Office, including Outlook, Word, Excel and Access
• The ability to analyse and interpret a range of data, including complex information
• The ability to negotiate and develop positive solutions with a variety of stakeholders
• The ability to effectively manage resources, including people and budgets

The closing date for this role is 28th October 2026.

Other organisations may call this role Systems Officer, ICT Systems Officer, IT Systems Support Officer, Application Support Officer, ICT Support Officer, Applications Support Analyst, or Systems Support Analyst.

Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.