Business Support Officer - Central

Dorset Council; Dorchester; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Training and development

Job summary

Dorset Council is seeking a Business Support Officer to join the Central Team in the Business Support Hub. The role is full-time (37 hours), permanent, with hybrid working based at County Hall Dorchester and home working.

You will support a variety of operational teams and contribute to efficient administrative processes. You will receive training, work across Dorset Council areas, and be supported in your growth and development within a values-driven team.

Qualifications

• Proven experience in administration and customer service.
• Good IT literacy with Outlook, Word and Excel.
• Ability to prioritise under deadlines.

Responsibilities

• Arrange transport, accommodation, and interpreter bookings.
• General administration tasks including data entry, uploading documents, and managing email inboxes.

Skills

Administration

Prioritisation

Teamwork

Customer service

Tools

Outlook

Word

Excel

Data entry

Job description

About the role

Are you looking for an exciting opportunity to help drive change and be part of a dynamic but friendly team that provides excellent support to the residents of in Dorset? If you are, then a fantastic opportunity has arisen to join the Central Team in the Business Support Hub. We have a vacancy for a Business Support Officer as follows:

• Full time 37 hours
• Hybrid working, based at County Hall Dorchester and working from home
• Permanent

This post offers the flexibility of working in a hybrid way providing support based in both the office as well as 'virtual' working from home. We maintain an effective team ethic by communicating with daily huddles, as well as using Microsoft Teams to communicate throughout the day providing a network of support within the Central Business Support Team. Your work pattern would be shaped around the needs of the business and or service needs.

We work as one team, challenging, and inspiring each other every day. We openly support and develop each other, going out of our way to offer knowledge, time, and practical help. That means working together, sharing our expertise, and celebrating individuality and diversity through our employee networks. This aligns to our values of Respect, Openness, Together, Accountability and Curiosity.

We are invested in the continuous improvement and development of our staff, providing full training for the position. (Working for Dorset Council also offers opportunities for career progression with working in the Central Team in the Business Support Hub providing an excellent start as you will be collaborating with areas across Dorset Council.)

What you will be doing

Reporting to a Senior Business Support Officer, the role will be varied and interesting and the post holder will need to be motivated and flexible in their approach to work, confident in using their own initiative and able to prioritise a demanding workload to tight deadlines. The post holder will be part of a team responsible for delivering high-quality business support to a variety of operational teams and so needs to be customer focused and compliant with the Council's values, standards, and statutory obligations e.g. Data Protection. The work would include, but is not limited to:

• Arranging transport, accommodation, and interpreter bookings
• General administration tasks including data entry, uploading documents, and managing email inboxes.

About you

The experience, knowledge and skills required for this role are specified in detail in the Person Specification and Job Description attached to this advert. Please consider these when completing your application.

We are forward thinking and embrace being digitally focused. Training for service-based systems will be provided and a good working knowledge of IT including the use of Outlook, Word and Excel is essential. Experience is preferred for the post or with transferrable skills however office-based training will be provided as part of an induction training plan.

The working environment is busy and dynamic subject to interruptions and there will occasionally be work content of a sensitive/distressing nature. This will require resilience and confidentiality.

Join us and you will find an organisation and team that values your contribution; that supports your growth and development; and that cares about your personal wellbeing.

Further Information

For further information, please contact Sarah Webb on 01258 474005 or [e-mail]

This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.

About Us

At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video:

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

We are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.

If you're passionate about making a difference, we'd love you to join us.

You will:

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• receive training and development opportunities to help your career progress

We:

• provide essential services that support over 300,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive