Business Systems Support Officer

Thurrock Council; Grays; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Generous annual leave

Local Government Pension Scheme

Flexible and hybrid working

Ongoing training and professional dev.

Employee assistance programme

Staff discounts and local offers

Inclusive working environment

Job summary

Thurrock Council is seeking a diligent Business Systems Support Officer to help manage the Council’s digital systems. You will coordinate meetings, maintain project plans and support system upgrades, working with service teams and external suppliers to ensure reliable, effective digital platforms for residents and colleagues.

In this role you will assist with process mapping, training materials and communications around changes to systems and digital content, contributing to the Council’s

Qualifications

• Experience in a busy public sector or customer-focused environment.
• Ability to organise work, manage priorities and keep clear records.
• Excellent written and verbal communication and collaboration skills.

Responsibilities

• Coordinate meetings, user groups and activities relating to business systems.
• Maintain project plans, progress updates and action logs.
• Keep work-tracking boards up to date (e.g., Planner).
• Support system upgrades, testing and implementation of new functionality.
• Record development requests and liaise with suppliers.
• Respond to user queries and escalate complex issues.
• Draft process maps, workflows and user guidance.
• Support development, integration and quality checks of digital portals.

Job description

Job Description

Job Title: Business Systems Support Officer

Salary: £30,219 to £33,819 per annum

Grade: C

Contract: Permanent

Hours: 37 hours per week

Directorate: Corporate Services

About the role

The Business Systems team supports the digital applications and platforms used across a range of council services. We work closely with service teams, technology colleagues and system suppliers to make sure systems are reliable, effective and continually improved.

This role will be instrumental in helping the ICT Business Systems team deliver high-quality digital services across the Council. By supporting system development, upgrades, supplier management, user engagement and project administration, the postholder will help ensure that business systems remain effective, reliable and aligned to service needs. The role will contribute directly to the Council's digital transformation programme, enabling continuous improvement and helping services make the best use of technology to deliver better outcomes for residents and colleagues

As a Business Systems Support Officer, you will provide practical and administrative support across system development, implementation and improvement activities. You will help colleagues use their business applications effectively, coordinate system changes and upgrades, maintain project records and support the delivery of digital platforms.

This is a varied role in which you will work with colleagues across the Council and with external suppliers. You will help organise meetings and user groups, record actions and progress, maintain project plans and work-tracking boards, support testing and contribute to the creation of clear processes, guidance and training materials.

Your key responsibilities will include

• Coordinating meetings, user groups and other activities relating to business systems.
• Maintaining project plans, progress updates, action logs and supporting documentation.
• Keeping work-tracking boards, such as Planner or similar applications, accurate and up to date.
• Supporting system upgrades, testing and the implementation of new functionality.
• Recording system development requests and liaising with suppliers to support their resolution.
• Responding to user queries and escalating complex matters when appropriate.
• Working with colleagues to understand and document business processes.
• Producing process maps, workflows, user guidance and training materials.
• Supporting the development, integration and quality checking of digital portals.
• Coordinating updates to digital content so that information is published accurately and promptly.
• Helping communicate changes to systems, platforms and working processes.
• Promoting digital inclusion and supporting colleagues through digital change.
• Ensuring that information is handled accurately and in line with data protection and information access requirements.

The role may occasionally require work outside normal hours as part of the Council's flexible working arrangements.

About You

You will be organised, customer-focused and comfortable working with a range of people. You will be able to manage competing priorities, communicate clearly and take a proactive approach to resolving issues.

You should be able to demonstrate:

• Strong written and verbal communication skills.
• A positive and professional approach to customer service.
• The ability to work independently and collaboratively as part of a team.
• Good organisation, planning and workload management skills.
• An ability to recognise problems or opportunities within business processes.
• An understanding of how digital technology can help address service needs.
• Knowledge of business planning or service development.
• Knowledge of system development and implementation.
• An awareness of cyber security requirements.
• Experience of working with system suppliers.
• Experience of maintaining work-tracking or Kanban-style boards.
• The ability to build effective working relationships with colleagues and stakeholders at different levels.
• A flexible, practical and solutions-focused approach.

Experience of business process mapping, project management approaches or working in the public sector would also be beneficial. Project management experience or accreditation would be welcomed but is not essential.

DBS Check: Basic Level is required for this post

Benefits of Working with Us

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 17th September 2026

Closing Date (Internal & External): 18th October 2026

Interview Date: To Be Confirmed

Additional Information

This is an exciting opportunity to join a team that is helping to modernise the way the Council delivers services through technology.

If you would like to find out more about the role, the systems and projects you could be involved in, or the career development opportunities available within the team, please contact Sean Taylor, Business Systems Manager, for an informal conversation.

Sean will be pleased to discuss how this role supports the Council's digital ambitions and answer any questions you may have before applying

Sean Taylor, Business Systems Manager

Email: [e-mail]

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About Us

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council