Business Officer

Cambridgeshire County Council; March; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Wellbeing package

Additional annual leave via salary sac

Flexible bank holidays

Pension AVCs

Development opportunities

Paid volunteering hours

IDEAL equality & inclusion network

Employee Recognition Awards

Cambs Rewards discounts

Car Lease

Cycle to Work

Job summary

Cambridgeshire County Council is seeking a full-time Business Officer for the Adults Business Support Service within Prevention & Early Intervention. The role delivers responsive admin support, handles enquiries, keeps records up to date and supports colleagues to work effectively in a busy environment.

The post offers flexible and hybrid working, with office bases in Cambridge, March or Huntingdon, and opportunities for remote arrangements after training.

Qualifications

• You will be organised, approachable and able to manage competing tasks in a busy service.
• You will communicate clearly, accurately and sensitively, pay close attention to detail, and work well both independently and as part of a team.
• Experience of GDPR and handling confidential information and providing administrative or customer service support would be valuable.

Responsibilities

• Responding to telephone calls and correspondence from people who use our services, their families and carers, and health and social care professionals.
• Understanding enquiries and directing them to the right person or team.
• Updating records and handling sensitive information accurately and securely across our systems.
• Preparing and processing documents, including correspondence sent through our internal systems.
• Arranging and supporting meetings, including taking minutes where required.
• Processing requisitions in line with Council procedures.
• Working with colleagues to improve administrative processes and provide support across the service.

Skills

Organisational skills

Communication skills

Teamwork

Problem solving

Tools

Microsoft Office

Outlook

Word

Excel

Job description

The following content displays a map of the jobs location - Hereward Hall, County Road, March

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

About the role

We are looking for a full-time Business Officer to join our Adults Business Support Service and work within our Prevention & Early Intervention team.

Business Officers help our teams deliver a responsive service to people across Cambridgeshire. You will be part of a supportive and friendly team, handling enquiries, keeping records accurate and up to date, and providing the high-quality day-to-day administrative support that helps colleagues work effectively. Your day will be varied and fast paced, and this role require resilience, flexibility, proactivity in problem solving, and positive engagement with colleagues, partners, and service providers alike.

What will you be doing?

As Business Officer you will have the opportunity to make a real impact, with key duties that include:

• Responding to telephone calls and correspondence from people who use our services, their families and carers, and health and social care professionals.
• Understanding enquiries and directing them to the right person or team.
• Updating records and handling sensitive information accurately and securely across our systems.
• Preparing and processing documents, including correspondence sent through our internal systems.
• Arranging and supporting meetings, including taking minutes where required.
• Processing requisitions in line with Council procedures.
• Working with colleagues to improve administrative processes and provide support across the service.

About you

You will be organised, approachable and able to manage competing tasks in a busy service. You will communicate clearly, accurately and sensitively, pay close attention to detail, and work well both independently and as part of a team.

You will be confident using Microsoft Office, particularly Outlook, Word and Excel, and willing to learn new systems. Experience of GDPR and handling confidential information and providing administrative or customer service support would be valuable.

Working Arrangements

We support flexible and hybrid working. Once you have completed your initial training, there may be opportunities to work from home, alongside working from a Council office. Your office base will be confirmed on appointment and may be in Cambridge, March or Huntingdon. You may also need to attend other Council offices across the County to support colleagues.

We offer training and support to help you settle into the role and continue developing your skills.

Interviews: Week commencing 2nd November 2026

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

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