Business Systems Analyst

ZipRecruiter; Southampton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A freight company in Southampton is seeking a Business Systems Analyst to join their team. The role offers a salary of £30,000 - £35,000 per annum and involves providing training, supporting business applications, and managing documentation. Ideal candidates will have experience in customer support, with a willingness to learn about application support systems.

Qualifications

• Experience as a Systems Analyst, Software Support, or Application Support.
• Excellent customer service skills, both online and face to face.
• Willingness to learn and be trained on application support systems.

Responsibilities

• Provide training and support to business application users.
• Maintain documentation for user training and testing.
• Deliver system analysis and documentation.

Skills

Customer support experience

Troubleshooting skills

Application support knowledge

Job description

Overview

With several exciting projects in the pipeline, including new Order Management and Financial systems, a freight company in Southampton has an opportunity for a Business Systems Analyst to join their Business Systems Analysis and Support Team.

No two days are the same when your work covers Business Analysis, Application Support and Project Support for internal and external customers!

If you are the type of person who wants to own a problem or project and see it through to completion, then read on!

Role

Business Systems Analyst

£30,000 - £35,000 per annum

Southampton - on site

Responsibilities

• Provide training and support to business application users.
• Maintain documentation for user training and testing.
• Deliver system analysis and specification documentation.
• Manage change processes.
• Conduct testing and provide support for new and existing application releases.
• Take ownership of business applications.
• Provide support for company projects, ensuring successful implementation.
• Manage customer and internal EDI/API changes and resolve associated issues.
• Set up and manage customer and system integrations.
• Create and maintain documentation required for audit purposes.
• Perform logical troubleshooting and implement actions to resolve issues.

Requirements

The successful Business Systems Analyst will ideally come from either a similar Systems Analyst, Software Support or Application Support role, with excellent customer support experience both on Teams and face to face.

If you have experience in all these areas or just have great customer service experience and are willing to learn and be trained up on application support systems we'd love to hear from you!

How to apply

To apply for this role please send your CV to [e-mail] or click apply