Business Support Supervisor

Hertfordshire; Stevenage; Hybrid; GBP 36,000 - 39,000; Full time

Job summary

Hertfordshire County Council seeks a Business Support Supervisor to lead a small team within the central Business Support Service, ensuring high-quality administrative support to our departments across the organisation. You will supervise, allocate work, and improve processes while collaborating with managers to meet tight deadlines.

The role offers a starting salary of £35,570 with progression to £38,510 per annum, 37 hours per week, and a permanent contract in the Resources directorate, with

Qualifications

• Extensive experience in an administrative or support role.
• Excellent organisational and multitasking skills.
• Strong communication and interpersonal abilities across various audiences.
• Ability to work independently and develop good working relationships with managers and staff.
• Experience using Microsoft Office Suite and related software.
• Proven track record of improving business processes.
• Experience supervising a team of administrative staff.

Responsibilities

• Be responsible for managing a small team to deliver Business Support activities and quality assure their work.
• Allocate work within the team based on requests from the Directorate or line manager.
• Proactively solve issues within the team, especially resource allocation and demand management, escalating as needed.
• Support complex Business Support activities for the Directorate, particularly cross-council tasks.
• Support career development of Senior Support Officers and Support Officers.
• Line manages both Senior Support Officers and Support Officers.

Skills

Supervising a team

Organisational skills

Communication skills

Independent working

Education

Recognised vocational qualification or degree

Tools

Microsoft Office Suite

Meeting minutes

Job description

The following content displays a map of the jobs location - Stevenage

£35,570 opportunity to progress to £38,510 per annum

Working Hours:

37.0

Location:

Closing Date:

20/10/2026

Job Category:

Administration

Region / Division:

Hertfordshire

Job Introduction

Job Title: Business Support Supervisor
Starting Salary: £35,570 opportunity to progress to £38,510 per annum
Hours:37
Location:Stevenage/Apsley/Hybrid
Contract Type: Permanent
Directorate:Resources

About the team

Do you enjoy working in a fast-paced environment, supervising a small team to provide an excellent business support service ? Do you thrive as a team-player and enjoy using your initiative to work independently ?

Our Business Support Service is looking for highly motivated, enthusiastic, and organised managers who can supervise a team to ensure that a high level of administrative support is provided to our departments .

Our Business Support Service is looking for Business Support Supervisors who will be supervising a small team within the Business Support service .

Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it .

You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire

About the role

Business Support Supervisors will:

• Be responsible for managing a small team to deliver Business Support activities and quality assure their work
• Allocate work within the team based on requests from the Directorate or line manager
• Proactively solve issues within the team, especially related to resource allocation and demand management, and escalates as needed
• Support complex Business Support activities for the Directorate, particularly cross-council tasks, leveraging experience and knowledge
• Support career development of Senior Support Officers and Support Officers
• Line manages both Senior Support Officers and Support Officers

About you

• Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities
• Excellent organisational and multitasking skills
• Strong communication and interpersonal abilities with a range of audiences
• The ability to develop good working relationships with managers and staff and gain a good understanding of service areas to ensure you are supporting and advising them in the most effective way possible.
• Proficiency in Microsoft Office Suite and other relevant software
• Experience in working as part of a team in a fast-paced environment.
• A proven track record of establishing and improving business processes
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
• Strong numeracy and literacy skills plus broad experience in area of expertise.
• Enthusiasm and pride in your work are qualities we welcome.
• You will be used to working to tight deadlines and with high accuracy in written correspondence.
• Recognised vocational qualification or degree qualified.
• Experience in the administration of meetings and taking notes actions would be beneficial.
• Previous experience of supervising a team of administrative staff or setting longer term work priorities within a defined team.
• Understanding of HR processes and procedures would be beneficial.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 9. Please locate the job profile here:

Additional information

We are changing
Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.