Business Support Officer - FTC

WMJobs; Warwick; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Warwick District Council is recruiting a Business Support Officer on a one-year fixed-term contract to provide essential administrative and customer support across frontline waste, recycling, street cleansing and building cleaning services. The role includes answering resident enquiries, liaising with contractors and supporting contract performance monitoring.

The postholder will work predominantly from home with required attendance at council offices, and the team emphasises accuracy, customer

Qualifications

• Essential requirements include strong communication and negotiation skills and demonstrable experience of using databases and Windows-based computer packages to conduct a range of administrative duties in an office environment.
• Experience in delivering first-class customer service and willingness to take ownership within established procedures.
• Methodical and accurate approach to work in a frontline service setting.

Responsibilities

• Provide administrative support to the Contract Services team for waste, street cleansing and building cleaning operations.
• Liaise with contractors and maintain day-to-day operations and service improvement projects.
• Handle resident enquiries by telephone and online channels, resolving issues per KPIs and SLAs.
• Maintain electronic and written databases of letters, forms and complaints; assist in preparing performance indicators and monthly statistics.
• Provide public information on services and district policies, maintaining high standards of customer service.
• Demonstrate experience with databases and office software to support routine administration.

Skills

Communication skills

Negotiation skills

Database experience

Windows software

Administrative duties

Tools

Management software

Job description

Warwick District Council,

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offer the rewards and benefits that make it a great place to work.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available.

Warwick District Council’s Contract Services team is recruiting a Business Support Officer on a one-year fixed-term contract to provide essential administrative and customer support across our frontline waste, recycling, street cleaning and building cleaning services.

In this role, you will work directly alongside our client team responsible for contract management and performance monitoring. You will act as a primary point of contact for resident enquiries, responding to incoming service requests and liaising with contractors to ensure operational issues are resolved promptly, whilst assisting officers with routine daily administration to help ensure Warwick District stays clean, attractive and safe.

Main Responsibilities

• Provide administrative support to the Contract Services team in relation to waste and recycling, street cleansing and building cleaning, including logging customer queries on to management software.
• Liaise with contractors on issues arising from the operation of the waste and recycling, street cleansing and building cleaning contracts and provide administrative functions to support day-to-day operations and service improvement projects being delivered by the Contract Services team.
• To assess and resolve enquiries, requests, and complaints from the public, by telephone and electronic access channels and take decisions within established procedures with reference to Key Performance Indicators, Service Level Agreements, and quality standards for each service request.
• Maintain electronic and written databases of letters and forms received, information given, services requested and complaints made. Assist in the preparation/production of Performance Indicators and monthly statistics.
• Provide a comprehensive information service to the public on services provided by the Contract Services team and the policies and procedures of the District Council, the County Council, and other agencies.
• Essential requirements include strong communication and negotiation skills and demonstrable experience of using databases and windows-based computer packages to conduct a range of administrative duties in an office environment.
• You will need to demonstrate experience of providing first-class customer service, a willingness to take ownership for decision making within established procedures and a methodical and accurate approach to your work.

Hours & Contract type

1-year fixed-term contract

The role is offered as a full-time post on a 1-year fixed-term contract. The role is offered on a

hybrid working basis. It involves working from home and occasional attendance at council offices.

Overview of team:

The Contract Services Team plays a key role in maintaining a clean, attractive and safe environment across Warwick District. The team manages the Council’s major frontline environmental services contracts — including waste collection, street cleansing and building cleaning — ensuring they are delivered efficiently, sustainably and to a high standard.

Alongside contract management, the team leads on waste and environmental education and enforcement activities, working with residents, businesses, communities and partners to promote positive environmental behaviour. From encouraging participation in recycling and tackling waste issues to supporting community clean-up initiatives, the team helps keep the district clean, tidy and welcoming for everyone who lives, works or visits here.

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

Additional Info

If you have any questions or wish to have an informal discussion, please contact

Name: Katy Wild Job Title: Contract Operations and Performance Officer

Email: [e-mail] Telephone: [phone]

Closing date internal: 04/10/26

Internal Interview date/s: 26th October 2026

Internal applicants only: please note if you are applying for a secondment position, you must seek approval from your current line manager before applying.

If you are unable to apply using the 'Apply' button, please contact HR Support [e-mail] including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email ona regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact [e-mail] and we will make every effort to meet your specific requirements.