Senior Business Officer

Cambridge County Council; Cambridge; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Wellbeing package

4 weeks additional annual leave (salar

Flexible bank holidays

Additional Voluntary Contributions to 

Development opportunities

Paid volunteering hours

Peer Support Groups

Employee Recognition Awards

Cambs Rewards discounts

Car Lease

Cycle to Work

Job summary

Cambridgeshire County Council is seeking a proactive Senior Business Officer to lead a team within Adults, Health & Commissioning. The role focuses on delivering high-quality support services and ensuring efficient operation across multiple sites.

You will manage a team of Business Officers, coordinate workloads, handle sensitive data, and drive continuous improvement with Partners and internal teams. Hybrid working available; office base assigned on appointment.

Qualifications

• Experience leading teams of business support staff.
• Experience handling sensitive information and GDPR compliance.
• Strong communication and collaboration with partners.

Responsibilities

• Lead and motivate a team of Business Officers, coaching and supporting their workloads.
• Manage incoming calls and correspondence with service users and professionals.
• Schedule care visits and input data across multiple databases per GDPR.
• Coordinate projects and support service improvements.
• Collaborate with other Senior Business Officers to ensure consistency.
• Advise on changes affecting the Business Support workforce.

Skills

Team leadership

Management

Microsoft Office

GDPR knowledge

Communication skills

Problem solving

Travel to Cambridgeshire offices

Tools

Microsoft Office

Job description

The Adults, Health & Commissioning Senior Business Officer role is central to the quality care and services we deliver across Cambridgeshire. From day one, we invest in our Business Support Team, offering sector-leading pay, benefits and training to support a meaningful career where you will make a difference every day.

We are looking for one dedicated, full time Senior Business Officer to join us permanently in supporting our team, and we are committed to finding the right fit for this important role.

The successful candidate will join a team of motivated professionals, collaborating with a range of specialists within Prevention & Early Intervention, to deliver the best outcomes for residents of Cambridgeshire. This role requires leadership, flexibility, proactivity in problem solving, and positive engagement with colleagues, partners, and service providers alike.

We offer a hybrid working approach, allowing you to work from both an office location and home, once fully trained. With multiple locations across Cambridgeshire, your office base will be assigned on appointment.

The closing date is 20th September 2026. Interviews will be held face-to-face at New Shire Hall, Alconbury Weald, Huntingdon PE28 4YE, week commencing 28th September 2026.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

What will you be doing?

This role offers the opportunity to make a real impact, with key duties that include:

• Leading and motivating a team of Business Officers, ensuring their success through regular coaching and support, and overseeing their daily activities and workloads.

• Managing and processing incoming phone calls and correspondence with service users, their relatives and Community, Health, and Social Care professionals.
• Scheduling of care visits, and inputting and maintaining sensitive information across multiple databases, ensuring compliance with GDPR.

• Coordinate and support ongoing projects, contributing to the continuous improvement of our services.
• Collaborate with other Senior Business Officers to maintain consistency and excellence in our practices.
• Support changes that impact the Business Support workforce within the Adults Health & Commissioning Directorate and provide advice to service/team managers and their teams.

For further details, please check out the job description and person specification.

About you

To thrive in thisrole, you will have:

• Strong management skills as you will be line managing and mentoring business officers.

• Proficiency with Windows & Microsoft Office applications (including Word, Excel, Outlook, PowerPoint and Internet) and the ability to learn new IT systems effectively.
• Strong communication skills, both verbal and written along with a collaborative team spirit and a positive, can-do attitude.
• A proactive approach, demonstrating initiative and a commitment to delivering high-quality customer service.
• A solid understanding of GDPR regulations.

You will also be:

• Empathetic and caring with the ability to remain calm and emotionally resilient.
• Flexible and able to embrace change and support new ways of working.
• Proactive in learning and personal development.
• Able to travel to and work within Cambridgeshire County Council offices.

If you would like further information or would like to chat about this opportunity, please contact: Donna Bay - [e-mail]

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don't meet every single requirement in the job role but think this could be you, please don't be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers