Business Support Officer

West Lancashire Borough Council; Ormskirk; On-site; GBP 22,000 - 26,000; Full time

Job summary

West Lancashire Borough Council is seeking a motivated Business Support Officer to join our centralised Business Support Team. You will provide efficient administrative support and excellent customer service in a busy local authority setting, working Monday-Thursday 9am-5pm and Friday 9am-4.45pm.

You will maintain information systems, process purchases and invoices, and generate reports while collaborating with managers and external partners to ensure deadlines are met and services run smoothly.

Qualifications

• Highly organised with excellent attention to detail.
• Customer focused with strong communication and interpersonal skills.
• Able to prioritise workload and meet multiple deadlines.

Responsibilities

• Maintain and update management information systems for purchasing and invoicing.
• Produce reports and statistics to support performance management.
• Respond to telephone, email and written enquiries professionally and efficiently.
• Liaise with managers, colleagues, external organisations and the public.
• Support continuous improvement initiatives and adapt to new processes.

Skills

Organised

Attention to detail

Customer service

Communication

Team player

Problem solving

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

ClosingDate: 23.59 hours BST on Sunday 27 September 2026

Reference: HR-0139-26

Why Us?

Are you interested in joining our Business Support Team here at West Lancashire Borough Council?

Are you organised, proactive and customer-focused looking for an opportunity to make a real difference within a busy local authority environment?

Do you have excellent administration skills with a high level of attention to detail?

Your Role!

We are looking for a motivated Business Support Officer to join our centralised Business Support Team. This is an exciting opportunity for an enthusiastic individual who enjoys working in a fast-paced environment, providing high-quality administrative support and contributing to the delivery of services across the organisation.

The hours of work are Monday-Thursday 9am-5pm and Friday 9am-4.45pm.

As a Business Support Officer, you will provide an efficient and effective administrative support, while delivering excellent customer service to internal and external stakeholders.

Your responsibilities will include:

• Maintaining and updating management information systems to support with the processing of purchase orders, invoices and working to strict deadlines to ensure that the work is completed in a timely manner.
• Producing reports and statistical information to support with performance management.
• Responding to telephone, email and written enquiries professionally and efficiently.
• Liaising with managers, colleagues, external organisations and members of the public.
• Supporting continuous improvement initiatives and adapting to new processes and systems.

About You!

We are looking for someone who is:

• Highly organised with excellent attention to detail.
• Able to work methodically, organised and able to prioritise their workload and meet multiple deadlines.
• Customer focused with excellent communication and interpersonal skills.
• Resilient, adaptable and has a positive attitude with the ability to contribute constructive ideas to the team to support continuous improvement.
• A strong team player who can build effective working relationships across all services.
• Competent in using Microsoft Office applications, particularly Word, Excel and Outlook and other ICT packages as required.
• Capable of working independently and as part of a team, demonstrating initiative and a proactive approach to problem-solving.

The post holder will support the development of a positive organisational culture that is outward looking, evidence based, and customer focused.

You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained and dealt with in a courteous manner.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work-life balance policies, and support for your personal development are just some of the benefits we offer.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.