Business Support Officer

Portsmouth City Council; Portsmouth; On-site; GBP 22,000 - 26,000; Full time

Job summary

Portsmouth City Council is seeking a Business Support Officer to provide wide-ranging administrative and practical support across the Economy, Transport and Planning Directorate. The role is office-based at the Civic Offices in Portsmouth, Monday to Friday, with responsibilities including processing correspondence, managing post and enquiries, and supporting travel arrangements.

You will be organised, resilient and able to handle a varied workload with accurate results, while using IT tools and

Qualifications

• You will be organised and able to manage a varied workload with accuracy and meeting deadlines.
• You should be comfortable with IT tools and common business software.
• You will communicate confidently with colleagues and customers.

Responsibilities

• Processing correspondence, applications and service records accurately.
• Managing incoming post, payments and enquiries from customers and councillors.
• Preparing letters, reminders, mail merges and high-volume mailings.
• Raising and receipting purchase orders, maintaining office supplies and supporting travel arrangements.
• Organising meetings, taking notes and producing accurate minutes.
• Using business systems including Microsoft 365, Oracle Fusion, Sidem and Confirm.
• Welcoming visitors and supporting with interviews.

Skills

Organisational skills

Resilience

Communication

IT literacy

Tools

Microsoft 365

Oracle Fusion

Sidem

Confirm

Job description

The following content displays a map of the jobs location - Civic Offices

Join our Business Support Service and play an important part in helping the Economy, Transport and Planning Directorate run smoothly. This varied, office-based role offers the opportunity to support a range of services that contribute to the regeneration and development of Portsmouth.

Your new role

As a Business Support Officer, you will provide a wide range of administrative and practical support across the directorate. Your responsibilities will include:

• Processing correspondence, applications and service records accurately.
• Managing incoming post, payments and enquiries from customers and councillors.
• Preparing letters, reminders, mail merges and high-volume mailings.
• Raising and receipting purchase orders, maintaining office supplies and supporting travel arrangements.
• Organising meetings, taking notes and producing accurate minutes.
• Using business systems including Microsoft 365, Oracle Fusion, Sidem and Confirm.
• Welcoming visitors and supporting with interviews.

Who is the person summary:

You will be organised, resilient and able to manage a varied workload while working accurately and meeting deadlines. You will have good IT skills, including familiarity with Microsoft 365, and be willing to develop your knowledge of the Council's business and workflow systems.

You will be a confident communicator who can work effectively with colleagues at all levels and provide a reliable service to customers. You will also understand the importance of confidentiality and data protection, manage your time effectively and enjoy working flexibly as part of a busy, high-performing team. This role would suit someone looking to build or further develop their administrative experience within a local government environment.

If you are a confident communicator who can meet defined customer expectations and can be flexible in meeting the needs of the service then we would love to hear from you.

For full details, please review 'who is the person' on the job profile attached below.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours .

Additional Information

Please note that this role is fully officed based at the Civic Offices in Portsmouth, Monday to Friday.

We are not able to offer sponsorship for this position.

Interview date: Interviews will be held week commencing 19th October 2026.

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person'points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had . If you apply without a detailed personal statement, it is unlikely that you will be successful.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Should you require any support in completing the application form please contact [e-mail] or call the recruitment team on 023 92 616 800.