Business Support Officer

NHS; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization in Leicester is seeking a Business Support Officer to provide proactive support in the Directorate of Mental Health. The successful candidate will assist in data analysis, manage performance reporting tools, and train staff on these systems. Strong communication skills and proficiency in Microsoft Office are essential. This role is vital for improving service performance through effective data management and presentation.

Qualifications

• Excellent communication and writing skills are essential.
• Proficiency in Microsoft Word, Excel, and email usage is required.
• Ability to analyze and present complex data is important.

Responsibilities

• Assist in collecting and analyzing performance data.
• Liaise with service leads to ensure timely data entry.
• Develop and maintain dashboards and reporting tools.
• Provide training and support to staff on performance reporting.
• Present information to key stakeholders effectively.

Skills

Excellent communication skills

Data analysis

Microsoft Word proficiency

Excel proficiency

Performance reporting

Tools

Microsoft Word

Microsoft Excel

Job description

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!

As a Business Support Officer you will provide proactive business support to the Directorate of Mental Health. The post holder will have clear objectives and areas of responsibility which will contribute towards the successful delivery of the Business and Transformation Teams agenda. The Team are responsible for contract management, performance analysis and reporting, business planning, service redesign / modelling, estates and patient information. This role will utilise excellent analytical skills to support the Directorate in producing and analysing complex business sensitive data.

The post holder will use their excellent communication skills to liaise and support managers and clinicians in understanding their data and developing performance management systems. The post holder will support services and the Business and Transformation Team in relation to Patient Tracking Lists (PTLs), provision of performance information, development of performance management reports and tools, providing support and training on use of performance reporting software and data inputting to help manage waiting times and ensure compliance with a range of targets.

Main duties of the job

Strong communicator with excellent writing skills, data entry and formatting presentations: capable of constructing and delivering clear information. To use a variety of verbal and non-verbal communication skills to ensure effective communication at all levels. Provide and receive highly complex, business sensitive and potentially contentious information to service leads and senior managers with the Directorate, using persuasive and motivational skills to ensure that colleagues are aware of priorities.

Work with service leads to improve and develop understanding in regards to service performance and data quality. This requires excellent training skills, as well as empathy and listening skills to understand the barriers that services believe exist in relation to data quality.

To present information to key stakeholders at meetings and forums, ensuring presentation of information is adapted to audience needs. Persuasive, motivational, negotiating or re-assurance skills may be required because the post holder is seeking agreement or cooperation or because there are barriers to understanding.

Produce and contribute to the content of performance reports and dashboards as required. Prepare correspondence, reports and emails, progressing resulting actions as required. Produce letters, reports and other documentation using Microsoft Word, Email and Excel and ensure documentation is presented appropriately and accurately.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. All jobs will require permission to work in the UK. For all new staff (excluding medical staff) we appoint subject to a 6‑month probationary period.

Job responsibilities

Assist in the collection, analysis and presentation of performance data. Liaise with service leads to ensure accurate and timely data entry. Develop and maintain dashboards and reporting tools. Provide training and support to staff on performance reporting systems. Prepare correspondence, reports and other documentation using Microsoft Word, Excel and email. Contribute to the preparation of letters, reports and other documentation. Work with service leads to improve and develop understanding in regards to service performance and data quality. Present information to key stakeholders at meetings and forums. Contribute to the content of performance reports and dashboards as required. Produce and contribute to the content of performance reports and dashboards as required. Prepare correspondence, reports and emails, progressing resulting actions as required.

Person Specification

Qualifications: Excellent communication and writing skills. Proficiency in Microsoft Word, Excel and email. Ability to analyse and present complex data. Training and support skills. Ability to present information to key stakeholders. Experience in performance reporting. Knowledge and experience of working in a healthcare setting is desirable.

Experience

Working experience in data collection, analysis and reporting in a healthcare or related environment. Experience in supporting performance management and data quality improvement initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.