Business Support Officer

Carrington West; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local authority in South East London seeks a proactive Business Support Officer for the Housing Complaints and Quality Assurance Team. This role involves providing essential administrative support, managing housing complaints and compensation tasks. Strong organisational skills, good IT abilities, and attention to detail are vital. The successful candidate will assist with processing payments, maintaining records, and producing reports. An opportunity to make a significant impact in a busy public sector environment awaits you. Apply now to join this vital service.

Qualifications

• Proven experience in administrative support roles.
• Strong IT skills and familiarity with reporting tools.
• Ability to work effectively under pressure and prioritize tasks.

Responsibilities

• Provide comprehensive administrative and business support.
• Process compensation payments and maintain accurate records.
• Produce performance and monitoring reports.

Skills

Strong administrative skills

Good IT and reporting ability

Excellent attention to detail

Ability to manage competing priorities

Job description

We are seeking a proactive and highly organised Business Support Officer to join the Housing Complaints and Quality Assurance Team within a South East London local authority. This is a key role supporting the delivery of an effective, high-quality complaints and assurance service in a busy public sector environment.

You will provide comprehensive administrative and business support, helping to ensure that housing complaints, Members' enquiries and compensation-related tasks are managed efficiently and within required timescales.

A core part of the role will involve processing compensation payments, maintaining accurate and up-to-date records, and producing performance and monitoring reports.

You will also support quality assurance processes, assist with system administration, and help colleagues use complaints and casework management systems effectively.

The successful candidate will have strong administrative skills, good IT and reporting ability, excellent attention to detail, and the ability to manage competing priorities effectively.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

For more information, call Cheryl at Carrington West on 02393 876082.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.