Business Support Officer

Belfast Zoo; Belfast City District; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Belfast City Council is seeking to appoint a permanent, full-time post within the City & Neighbourhood Services Department. The post holder will manage day‑to‑day administration support and help deliver a high-quality customer service experience.

You will analyse service performance data, drive improvements, and ensure compliance with FOI and GDPR, while supporting records management to uphold efficient public services in Belfast.

Responsibilities

• The post holder will manage the efficient and effective day‑to‑day administration support for the department.
• Promote the delivery of an enhanced customer service experience and contribute to the development of a customer centre of excellence within the team.
• Ensure effective customer-focused delivery of all Business Administration functions across face to face, telephone and electronic channels.
• Measure and analyse service performance data and make recommendations for service improvement, addressing emerging issues as they arise.
• Assist in maintaining records management, retention and disposal processes and ensure compliance with FOI and GDPR.

Job description

City & Neighbourhood Services Department

There is currently one permanent, full-time post.

As Protestants and males are currently known to be under-represented in this job group, in Belfast City Council, applications from this group would be particularly welcome.

And as young people (people under the age of 35), people with a disability and people from minority ethnic communities are currently under-represented in Belfast City Council, applications from these groups would be particularly welcome.

As part of our commitment to equality of opportunity we offer a Guaranteed Interview Scheme (GIS) for disabled applicants who meet the essential criteria for the post.

Belfast City Council is an Equal Opportunities Employer.

All applications for employment are considered strictly on the basis of merit.

The post holder is responsible to the Support Services Co-ordinator for:

• The efficient and effective day‑to‑day management and development of business administration support, ensuring that required service standards are achieved and maintained in a cost‑effective manner.
• Promoting the delivery of an enhanced customer service experience and the development of a customer centre of excellence within the team.
• Ensuring effective customer focused operational delivery of all Business Administration functions based on business need. This may be via face to face, telephone and electronic channels as appropriate, ensuring compliance with agreed service standards.
  
• Measuring and analysing service performance data and making recommendations for service improvement, this will include being proactive in dealing with emerging issues as and when they arise.
  
• Assisting in the maintenance of appropriate records management retention and disposal processes and ensuring compliance with FOI and GDPR.

About the department

With over 1,400 staff the City and Neighbourhood Services Department delivers frontline services essential to the daily lives of Belfast residents. This includes:

• Open Space & Street Scene– Managing parks, green spaces, and street cleansing operations.
• Neighbourhood Development & Regeneration– Overseeingcommunity centres, health and wellbeing initiatives, active living, and community safety.
• Regulatory & City Services– Providing environmental health services, dog and pest control, port health, emergency planning, and bereavement services.
• Strategic Waste Management– Leadingwaste collection, recycling, and fleet management.

This department is committed to deliveringcustomer-focused, cost-efficient, and impactful servicesto enhance the quality of life in Belfast.

City & Neighbourhood Services Department

City & Neighbourhood Services Department

City & Neighbourhood Services Department