Business Support & Customer Experience Officer

Belfast Zoo; Belfast City District; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Belfast City Council is seeking to appoint a permanent, full-time post within the City & Neighbourhood Services Department. The post holder will manage day‑to‑day administration support and help deliver a high-quality customer service experience.

You will analyse service performance data, drive improvements, and ensure compliance with FOI and GDPR, while supporting records management to uphold efficient public services in Belfast.

Responsibilities

• The post holder will manage the efficient and effective day‑to‑day administration support for the department.
• Promote the delivery of an enhanced customer service experience and contribute to the development of a customer centre of excellence within the team.
• Ensure effective customer-focused delivery of all Business Administration functions across face to face, telephone and electronic channels.
• Measure and analyse service performance data and make recommendations for service improvement, addressing emerging issues as they arise.
• Assist in maintaining records management, retention and disposal processes and ensure compliance with FOI and GDPR.

Job description

Belfast City Council is seeking to appoint a permanent, full-time post within the City & Neighbourhood Services Department. The post holder will manage day‑to‑day administration support and help deliver a high-quality customer service experience.

You will analyse service performance data, drive improvements, and ensure compliance with FOI and GDPR, while supporting records management to uphold efficient public services in Belfast.