Business Support Officer

Civic Recruitment Limited; Newport; On-site; GBP 18,000 - 24,000; Part time

Job summary

Civic Recruitment Limited is hiring a Business Support Officer on a 3 months contract with a Local Authority in Newport, UK. The role provides administrative, financial and operational support to Waste Management and Street Cleansing services.

You will assist managers, handle service requests and FOI queries, manage records, and support procurement and contract administration while ensuring health and safety compliance.

Qualifications

• Previous Business Support, Administration or Office Support experience.
• Experience dealing with customer enquiries and complaints.
• Experience maintaining records and databases.
• Strong IT skills including Microsoft Office and data systems.
• Good organisational and workload management skills.
• Strong communication and customer service skills.
• Experience handling financial records, payments or account reconciliation.
• Ability to work independently and as part of a team.
• Experience within Waste Management, Street Cleansing or Local Government is desirable.

Responsibilities

• Provide administrative support to managers and operational teams.
• Act as a central point of contact for enquiries, service requests and FOI requests.
• Allocate and monitor work requests to operational teams.
• Record and verify agency workforce claims.
• Gather, analyse and report performance data.
• Maintain expenditure and income records and support reconciliation processes.
• Process payments, orders and charging systems.
• Assist with procurement, stock control and equipment records.
• Support contract administration and tender preparation.
• Record and manage customer enquiries and complaints.
• Maintain PPE and operational records.
• Monitor service performance and escalation processes.
• Support the development of online and electronic service delivery.
• Ensure compliance with Health & Safety procedures.

Skills

Business Support

Administration

Office Support

Customer service

IT skills

Organisational skills

Communication skills

Financial records

Teamwork

Tools

Microsoft Office

Data systems

Job description

Newport, United Kingdom

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3 Months Contract with a Local Authority

Job Purpose

As a Business Support Officer, you will provide administrative, financial and operational support to Waste Management and Street Cleansing services, helping managers and supervisors ensure the efficient delivery of frontline services.

Key Duties/Accountabilities

• Provide administrative support to managers and operational teams.
• Act as a central point of contact for enquiries, service requests and FOI requests.
• Allocate and monitor work requests to operational teams.
• Record and verify agency workforce claims.
• Gather, analyse and report performance data.
• Maintain expenditure and income records and support reconciliation processes.
• Process payments, orders and charging systems.
• Assist with procurement, stock control and equipment records.
• Support contract administration and tender preparation.
• Record and manage customer enquiries and complaints.
• Maintain PPE and operational records.
• Monitor service performance and escalation processes.
• Support the development of online and electronic service delivery.
• Ensure compliance with Health & Safety procedures.

Essential Experience Required

• Previous Business Support, Administration or Office Support experience.
• Experience dealing with customer enquiries and complaints.
• Experience maintaining records and databases.
• Strong IT skills including Microsoft Office and data systems.
• Good organisational and workload management skills.
• Strong communication and customer service skills.
• Experience handling financial records, payments or account reconciliation.
• Ability to work independently and as part of a team.
• Experience within Waste Management, Street Cleansing or Local Government is desirable.

Additional Information to Note

• We work on bi-weekly payment schedule.