Business Support Coordinator

ISS; Weybridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in Weybridge seeks a highly organized and adaptable Business Support Coordinator. The role involves providing essential administrative, financial, and commercial support to the senior operational management team. Key responsibilities include preparing for reviews, coordinating reports, and assisting with financial investigations. The ideal candidate will have strong collaborative skills and proficiency in MS Office.

Benefits

Commitment to diversity and inclusion

Qualifications

• Strong ability to work collaboratively with operational teams.
• Excellent interpersonal and communication skills.
• Sound judgment for timely decision-making.
• Proven maintenance of extensive and accurate records.
• Highly organized to consistently meet deadlines.
• IT literate and proficient in MS Office.
• Ability to maintain confidentiality.
• Adaptability to apply lessons learned.

Responsibilities

• Prepare for client and internal reviews.
• Support forecasting and service delivery standards.
• Track items in distribution programmes.
• Assist with forensic financial investigations.
• Coordinate business reviews and reporting.
• Verify purchase orders.
• Monitor overtime and report on cost-related queries.
• Audit staffing data and compliance.

Skills

Collaboration with operational teams

Interpersonal and communication skills

Sound judgment

Record maintenance

Organizational skills

IT literacy and MS Office proficiency

Confidentiality maintenance

Problem-solving

Job description

In this role, you will deliver high-quality administrative, financial, and commercial support to Key Account Directors, Key Account Managers, Facilities Managers, and the wider region.

Responsibilities include:

1. Preparing for client and internal reviews.
2. Supporting forecasting and ensuring service delivery and quality standards are met.
3. Delivering distribution programmes and tracking items as directed by KADs; supporting operational readiness activities.
4. Supporting forensic financial investigations and preparing monthly reports for senior management.
5. Coordinating business reviews, forecasts, and reporting for KAMs and KADs.
6. Assisting with purchase order verification and variable cost charging, ensuring compliance and accuracy.
7. Monitoring and reporting on overtime, WIP (excluding major projects), cost complete reports, and invoice queries.
8. Managing and auditing agency staffing data, retro PO processes, and PSL compliance across the region.
9. Supporting KAMs, KADs, and FMs with audits, process training, onboarding, and operational improvements.

We are seeking a highly organized and adaptable Business Support Coordinator to join our team, providing vital support to our senior operational management.

Requirements include:

• Strong ability to work collaboratively with operational teams to gather and share information.
• Excellent interpersonal and communication skills, with the ability to engage effectively at all levels.
• Sound judgment with the ability to make timely and effective decisions.
• Proven ability to maintain extensive and highly accurate records.
• Highly organized with the ability to meet deadlines consistently.
• IT literate and proficient in MS Office (experience with CAFM systems desirable but not essential).
• Demonstrated ability to maintain confidentiality.
• Ability to apply lessons learned to new and varied challenges and opportunities.

ISS is committed to diversity and inclusion, supporting applicants of all backgrounds and abilities, including those with disabilities.