Business Support, Compliance & Risk Management

JLL; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A professional services firm is seeking a Junior Commercial Contract Administrator to support contract management within their Work Dynamics team. This role involves ensuring compliance with legal provisions, maintaining contract documentation, and supporting commercial analysis. Ideal candidates should possess a legal qualification or equivalent experience, along with strong organizational and analytical skills. The position offers a developmental pathway toward senior roles, with training provided by experienced professionals.

Benefits

Total Rewards program

Career development opportunities

Collaborative work culture

Qualifications

• Legal qualification or equivalent experience in contract law interpretation.
• Detail-focused with excellent record-keeping ability.
• Strong ability to interpret and explain contractual clauses.

Responsibilities

• Support contract delivery and change control processes.
• Administer and maintain contract documentation.
• Liaise with teams, clients, and suppliers to address queries.

Skills

Legal interpretation

Attention to detail

Organisational skills

Analytical approach

Client-focused approach

Education

Legal qualification (LLB or paralegal certificate)

Tools

MS Office (Excel, Word, Outlook)

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Junior Commercial Contract Administrator for our Work Dynamics business line.

About JLL

JLL is a leading professional services and investment management firm specialising in real estate. We help organisations worldwide achieve their ambitions by investing in, owning, occupying, and maintaining real estate. Within our Work Dynamics business line, we deliver commercial governance, contract administration, and commercial analysis services across a diverse portfolio of client accounts.

The Junior Commercial Administrator role offers a unique entry point for legally trained or contract‑law‑oriented professionals to transition into the dynamic field of commercial contract management in a real estate services environment. This position supports the implementation of JLL’s commercial governance framework, ensuring robust contract controls, compliance, and administration processes, while developing skills in cost analysis, commercial assurance, and benchmarking.

If you’re looking to develop your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses and public bodies, put your expertise into action on landmark projects, and work on game‑changing real‑estate initiatives. You’ll also make long‑lasting professional connections through sharing different perspectives, where you will have a chance to inspire and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

UK, exact location not specific – candidate could work remotely with periodic travel to client sites and / or JLL offices

Role

The JLL Commercial Team sits within our Work Dynamics business line and is responsible for commercial analysis and contract management delivered across our client accounts. We are implementing improved processes and systems to support effective contract administration across facilities management operations.

This team offers the opportunity to drive and make change, often implementing processes and systems where they have not previously existed. You will need to be self‑motivated, organised, detail‑focused and understand administrative processes to support contract management effectively. You will need to be a team player and work with a range of stakeholders both internally and externally to drive change and innovation.

An exciting opportunity has arisen for a position which will deliver formal governance processes and procedures for across multiple service areas, supporting contract management. This role will provide accurate, compliant, and structured commercial administration support for multiple service‑type contracts across various regions, ensuring legal rigour in contract interpretation, adherence to governance standards, and effective stakeholder collaboration.

This role is designed as a developmental pathway towards senior cost and commercial analysis, equipping you with exposure to commercial best practice, data‑based decision making, and value engineering opportunities. The role offers the opportunity to work within a structured commercial environment, implementing robust administration processes and systems. You will need to be detail‑oriented, process‑driven and understand contract administration requirements to apply that knowledge practically and effectively. You will work collaboratively with various stakeholders both internally and externally to ensure seamless contract delivery.

Key Responsibilities

Role Dimensions

• Provide support to the Commercial Contract Administrator reporting to the Cost and Commercial Lead
• Support the management of contract delivery and change control processes.
• Support the delivery of services commercial compliance.
• Support and manage contract compliance.

Core Responsibilities

• Contract Administration & Governance
• Administer and maintain contract documentation, including variations, correspondence, and audit‑ready filing systems.
• Support contract managers with interpretation and application of legal provisions in service agreements.
• Maintain organised digital and physical communication channels for contract‑related queries, ensuring timely responses.
• Operate and update change control registers and schedules of rates, verifying accuracy against contractual terms.
• Ensure compliance with contractual governance, spend authorisations, and audit requirements.

Commercial Assurance & Analysis (Developmental Exposure)

• Assist in reviewing supplier charges, verifying compliance with agreed rates, terms, and best value principles.
• Support cost validation activities for reactive works, monthly payment applications, and proposed contract variations.
• Contribute to benchmarking exercises and value engineering reviews under the supervision of senior commercial team members.

Stakeholder Collaboration

• Liaise with JLL teams, clients, and third‑party suppliers to address contractual queries, resolve disputes, and facilitate process improvements.
• Participate in collaboration workshops and process review meetings to identify commercial efficiencies and innovations.

Process Improvement & Systems Support

• Support continuous improvement initiatives in commercial and contract administration processes.
• Help develop standard operating procedures, training materials, and process manuals for contract management.

Key Competencies and Skills

• Strong ability to interpret, apply, and explain contractual clauses and legal documents.
• Attention to detail, accuracy, and compliance mindset.
• Organised, methodical, and confident in maintaining document control systems.
• Basic understanding of facilities management contracts or commercial service agreements.
• Analytical approach with a willingness to learn benchmarking and commercial auditing practices.
• Clear and concise communicator, able to engage diverse stakeholders.
• Proactive problem‑solving attitude with a client‑focused approach.

Career Development Path

This entry‑level commercial governance role is designed to build a foundation towards senior commercial analyst positions within JLL. Developmental milestones include:

• Stage 1 – Core Competency Build: Mastering contract administration, governance compliance, and legal interpretation relevant to service contracts.
• Stage 2 – Analytical Exposure: Supporting commercial assurance, cost reviews, and benchmarking activities; developing proficiency in supplier performance analysis.
• Stage 3 – Progression Readiness: Taking on increased responsibility in cost audit reviews, value engineering projects, and process improvement leadership, progressing towards Commercial Analyst or Senior Cost & Commercial Audit Analyst roles.

Training and mentoring will be provided by the Cost & Commercial Lead, Commercial Contract Administrator, and senior analysts, with potential to work towards professional accreditations such as RICS, CIPS, or CMCP.

Person Specification

• Legally qualified (LLB, paralegal certificate, or equivalent) or have demonstrable contract‑law expertise.
• Highly organised with strong administrative skills.
• Detail‑focused with excellent record‑keeping ability.
• A collaborative team player able to work with internal and external stakeholders.
• Adaptable to changing priorities while maintaining accuracy.
• Committed to quality and governance standards.
• Enthusiastic about developing commercial analytical capabilities.

Qualifications

Essential:

• Legal qualification or equivalent experience in contract law interpretation.
• Competence in MS Office applications (Excel, Word, Outlook).
• Clear written and verbal communication skills.

Desirable:

• Experience in contract administration or facilities management environments.
• Exposure to governance/compliance procedures and audit requirements.
• Basic familiarity with cost analysis and benchmarking methods.
• Working knowledge of contract management systems.

What You Can Expect from Us

You will join an entrepreneurial, inclusive culture where like‑minded professionals collaborate globally to achieve great outcomes. JLL’s Total Rewards program supports your ambitions in career development, recognition, wellbeing, benefits, and competitive pay.

Location

Remote – Birmingham, GBR; Cardiff, GBR; Edinburgh, GBR; Glasgow, GBR; Greater Manchester, GBR; Leeds, GBR; Liverpool, GBR; London, GBR; Manchester, GBR; Swansea, GBR; Tyne and Wear, GBR