Business Support Assistant

West Midlands Police; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional law enforcement agency in Birmingham is seeking individuals for administrative support roles within the Traffic Investigation Unit. Responsibilities include managing road traffic collision reports, liaising with solicitors and insurance companies, and providing information to internal and external customers. The ideal candidates will have strong attention to detail and excellent communication skills, displaying an ability to work as part of a team. Competitive benefits package offered including enhanced annual leave and pension scheme.

Benefits

Enhanced annual leave

Access to a competitive pension scheme

Wellbeing package

Discounts across various services

Qualifications

• Experience of entering data onto information systems accurately and timely.
• Ability to communicate clearly and concisely with a diverse range of people.
• Administrative experience and the capability to multi-task.
• Ability to work as part of a successful team.

Responsibilities

• Provide administrative support to the Traffic Investigation Unit.
• Administer collision reports using relevant information systems.
• Manage communication with solicitors and insurance companies.
• Attend court to provide evidence as required.
• Monitor relevant team email accounts.

Skills

Attention to detail

Excellent communication skills

Administrative experience

Multi-tasking ability

Teamwork

Job description

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

The Traffic Investigation Unit is part of the Criminal Justice Services department and is responsible for:

• Road Traffic Collision Administration and Investigation
• Disclosure & Postal Requisitions

The Traffic Investigation Unit is based at West Midlands Police Headquarters, Lloyd House, Birmingham, and the staff are responsible for maintaining high quality levels of services to members of the public and stakeholders.

Key Responsibilities

• Provision of administrative support to the unit; enabling the efficient and effective operation of the section, including contact with the public and other third parties by telephone and e‑mail.
• Administration and management of the collisions reported by way of the Self‑Reporting Form (SRF) / National Collision Reporting Form (NCRF) / CRASH App, and associated tasks, using the National Collision Recording and Sharing system (CRASH).
• Administration of education courses / fixed penalties or postal charge were identified as a suitable outcome.
• Liaison with local CMU in relation to Court process and ongoing cases.
• Management of archiving and filing in line with MOPI/Information services guidelines.
• Receipt, review and action of solicitors and insurance companies' letters including the preparation of extracts/reports whilst, adhering to GDPR.
• Provision of information, advice and guidance to internal and external customers including members of the public. This will be done via telephone, e‑mail and in writing.
• To monitor relevant team email accounts.
• Inputting of Postal Requisitions for the Single Justice Procedure or Police‑Led prosecution court.
• Liaison with internal and external partners such as insurance companies, solicitors, Magistrates Court, Education Providers and the general public.
• Update IP / Witnesses / Offenders with progress of cases in accordance with contact counts and the victims code of conduct.
• Attendance at court to provide evidence in relation to the administration process.
• Create and despatch relevant correspondence as required.
• Be flexible and adaptable with regard to the needs of the unit.
• Attend and actively contribute to meetings when necessary, with the focus on improving performance through metrics so that management can make informed strategic decisions.
• To carry out any other duties commensurate with the purpose and grading of the post that may be required.

Essential Skills

• Experience of entering/inputting data onto relevant information systems displaying attention to detail and ensuring that records and other entries are recorded in a timely and accurate manner.
• Have excellent communication skills demonstrating the ability to communicate clearly and concisely with a diverse range of people whilst ensuring that written communication is presented in a clear, logical and focused manner.
• Administrative experience and the ability to multi‑task in order to deliver a quality service to customers.
• Ability to work as part of a successful team with an ability to communicate effectively and professionally with a wide range of individuals.

Desirable Skills

• Have previous knowledge or experience of working within the Criminal Justice Unit.
• Have previous knowledge or experience of working within the road traffic environment.

Benefit Statement

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel, parking, daily costs of living and leisure activities.
• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.
• Comprehensive benefits including pension, Blue Light Card, and employee assistance programme.

Vetting

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical

Successful applicants will be subject to a medical assessment which may include a drug or hearing test.

Hours/ Location

The hours of work are 36.5 hrs a week at times agreed by management Monday to Friday at Lloyd House, Birmingham.

Interviews

TBC

Contact

For further information email [e-mail].

Disability Confident Leader

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non‑disabled applicants.

Diversity and Inclusion Vision

Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.