Business Support Assistant

Ian Williams; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Company profit share scheme

Enhanced pension or savings scheme

31 days annual leave (inc. Public HOL)

Annual pay reviews

Life Insurance

Enhanced maternity/paternity pay

Training & development opportunities

Health and wellbeing support via LH

Job summary

Ian Williams in Birmingham is seeking a customer-focused Business Support Assistant to join our team. You will deliver essential administrative support for Capital refurbishment and Painting contracts, maintain high-quality customer service, and support colleagues across teams to ensure contracts run smoothly.

Responsibilities include data input, payroll-ready timesheets, invoicing, procurement support, and reception duties.

Qualifications

• Education to GCSE level or equivalent (to include Maths and English).
• Proactive and adaptable approach to work; willingness to learn and apply.
• Excellent IT skills MS Office, Outlook, and Excel (basic level).
• Pro-active and can-do attitude for a fast-paced, reactive office environment.

Responsibilities

• Provide full administrative support to ensure delivery of contracts; data input, timesheet and wages processing for payroll, invoicing and managing multiple inboxes.
• Support procurement of materials, processing purchase orders, ordering materials and addressing queries from Operatives, Contracts Managers and clients.
• Provide reception and room booking services and participate in weekly operational team meetings.

Skills

Customer service

Data entry

Administrative support

MS Office

Education

GCSE Maths & English

Tools

MS Office Suite

Outlook

Excel

Job description

Ian Williams has an exciting opportunity for a customer focused Business Support Assistant to join our thriving team in Birmingham.

Our Business Support team provides a full and comprehensive administrative support service, to the local business units to ensure that these contracts are delivered effectively and efficiently. Business Support are integral to the operational team's successful delivery of our services to our clients.

We're looking for someone who thrives in a busy environment, enjoys being organised and proactive, and values being a crucial part of a team's success.

Benefits include:

• Company profit share scheme
• Enhanced pension or savings scheme
• 31 days annual leave (inc. Public Holidays) plus buy or sell annual leave
• Annual pay reviews
• Life Insurance
• Enhanced maternity/paternity pay
• Training & development opportunities
• Health and wellbeing support via Lighthouse Charity.

The Business Support Assistant role:

You will provide full administrative support to ensure the effective delivery of our key Capital (planned refurbishment) and Painting contracts within the local and wider area. You value first class customer service and enjoy facilitating strong working relationships within your immediate and wider teams, internally and externally to ensure the continued success of Ian Williams.

You will be carrying out a wide range of scheduled and reactive administrative tasks including data input, timesheet and wages processing ready for payroll runs, invoicing, telephone liaison with customers, letter writing and managing multiple inboxes.

You will also be responsible for supporting the procurement of materials for the business units, processing purchase order numbers, ordering materials, taking queries from the Operatives, Contracts Managers and the client/customer seeing this through to completion/resolution.

In addition to all the above, you will also provide reception and room booking services as well as be involved with weekly operational team meetings, as required.

What will I bring to the Business Support Administrator role?

• Education to GCSE level or equivalent (to include Maths and English)
• You'll have a proactive and adaptable approach to work; we're not looking for the finished article, and someone with lots of experience, but welcome and encourage anyone with the right willingness and drive to learn, to apply.
• Excellent IT skills MS Office, Outlook, and Excel (basic level)
• A pro-active and can-do attitude for a fast-paced, reactive office environment is a real must

About Ian Williams Ltd

Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.

Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Willias - it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.

Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.