Business Support Assistant

Ian Williams Ltd.; Birmingham; Hybrid; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Company profit share scheme

Enhanced pension or savings scheme

31 days annual leave (inc. Public Hols

Annual pay reviews

Life Insurance

Enhanced maternity/paternity pay

Training & development opportunities

Health and wellbeing support via comms

Job summary

Ian Williams Ltd. in Birmingham is seeking a Customer-focused Business Support Assistant to join our busy team.

You will provide full administrative support to ensure delivery of contracts in the local area, delivering high-quality customer service and maintaining strong internal and external relationships. You will handle data input, timesheets and wages processing for payroll, invoicing, communications with customers by phone and email, and assist with procurement and room bookings as

Qualifications

• Education to GCSE level including Maths and English.
• Proactive and adaptable approach to work.
• Good IT skills with MS Office, Outlook and Excel at a basic level.

Responsibilities

• Carry out a wide range of scheduled and reactive administrative tasks including data input and timesheet processing for payroll.
• Invoicing, telephone liaison with customers, letter writing and managing multiple inboxes.
• Support procurement of materials, processing purchase orders and supplier queries through to completion.
• Provide reception and room booking services and participate in weekly operational team meetings.

Skills

Customer service

Administrative support

Data input

Timesheet processing

Invoicing

Telephone liaison

Letter writing

Inbox management

Procurement support

Reception & room booking

MS Office / Outlook / Excel

Education

GCSE Maths & English

Tools

MS Office

Outlook

Excel

Job description

Ian Williams has an exciting opportunity for a customerfocused Business Support Assistant to join our thriving team in Birmingham.

Our Business Support team provides a full and comprehensive administrative support service, to the local business units to ensure that these contracts are delivered effectively and efficiently. Business Support are integral to the operational team’s successful delivery of our services to our clients.

We’re looking for someone who thrives in a busy environment, enjoys being organised and proactive, and values being a crucial part of a team’s success.

Benefits include:

• Company profit share scheme


• Enhanced pension or savings scheme


• 31 days annual leave (inc. Public Holidays) plus buy or sell annual leave


• Annual pay reviews


• Life Insurance


• Enhanced maternity/paternity pay


• Training & development opportunities


• Health and wellbeing support via Lighthouse Charity.

TheBusiness Support Assistant role:

You will provide full administrative support to ensure the effective delivery of our key Capital (planned refurbishment) and Painting contracts within the local and wider area. You value first class customer service and enjoy facilitating strong working relationships within your immediate and wider teams, internally and externally to ensure the continued success of Ian Williams.

• You will be carrying out a wide range of scheduled and reactive administrative tasks including data input, timesheet and wages processing ready for payroll runs, invoicing, telephone liaison with customers, letter writing and managing multiple inboxes.


• You will also be responsible for supporting the procurement of materials for the business units, processing purchase order numbers, ordering materials, taking queries from the Operatives, Contracts Managers and the client/customer seeing this through to completion/resolution.


• In addition to all the above, you will also provide reception and room booking services as well as beinvolved with weekly operational team meetings, as required.

What will I bring to the Business Support Administrator role?

• Education to GCSE level or equivalent (to include Maths and English)


• You’ll have aproactive and adaptableapproach to work; we’re not looking for the finished article, and someone with lots of experience, but welcome and encourage anyone with the rightwillingness and drive to learn, to apply.


• Excellent IT skills MS Office, Outlook, and Excel (basiclevel),


• A pro-active and can-do attitude for a fast-paced, reactive office environment is a real must

About Ian Williams Ltd

Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.

We reserve the right to shortlist prior to the closing date based on application volumes.

Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer.Diversity is more than a commitment at Ian Willias - itis the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.

Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located atour website.