Resident Liaison Officer

IAN WILLIAMS LIMITED; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Profit share

Mileage scheme & fuel card

Pension up to 5%

Annual leave buy/sell

Life insurance (3x salary)

Charity support access

Job summary

Ian Williams Ltd in Birmingham is seeking a Resident Liaison Officer to be the primary contact for residents and site teams, coordinating communications on renovation works, progress and completion.

You will build strong relationships, manage records and reports on customer satisfaction, and resolve issues to keep works flowing smoothly and in line with the contract.

Qualifications

• Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate.
• Experience in resident liaison or tenant liaison and/or social value roles is preferred but transferable customer service experience will be considered.
• Strong organisational skills with the ability to prioritise and react quickly to issues and see them through to completion.

Responsibilities

• Be the first point of contact for residents and site teams/contractors and communicate upcoming renovation works, progress and completion.
• Maintain relationships with residents via letters, face-to-face visits, events and calls to ensure customer satisfaction and smooth workflow.
• Maintain electronic records and produce reports detailing customer satisfaction and progress.
• Proactively resolve problems and complaints, consulting with all parties involved, in line with contract deliverables.

Skills

Communication

Customer service

IT skills

Driving licence

Organisational skills

Tools

MS Word

Outlook

Job description

Ian Williams is seeking a Resident Liaison Officer to join our Painting Business in Birmingham. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in.

If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you!

Benefits include:

• Be part of the company profit share scheme (9.33% of base salary achieved last year)
• Private mileage scheme and fuel card
• Let us help you prepare for your future with an employer pension contribution of up to 5%
• Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year
• Life Insurance, 3x your salary
• Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.

Resident Liaison Officer role:

• You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion
• Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow
• Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract
• Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.

What will you bring as a Resident Liaison Officer?

• Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate
• Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered
• Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution
• Excellent IT skills, including Microsoft (Word and Outlook)
• A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.

Additional Benefits include:

• Enhanced maternity/ paternity pay
• Training and development opportunities
• Trade discounts from our preferred suppliers for you and your friends and family
• Specsavers vouchers
• For information on all other additional benefits, please visit our website.

About Ian Williams Ltd

Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.

We reserve the right to shortlist prior to the closing date based on application volumes.

Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.

Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.

We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.